State House Inn

This hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything. That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated. The room itself was clean, the bed was very comfortable, and this was the best part of the stay. Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom. TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.

While the bed was comfortable and the room was clean, the bathroom is odd - toddler low toilet and vet high sink counter. The gym is in the farthest dark hallway of the basement and was very musty with flooring curling up. It didn’t feel very safe. The breakfast was maintained well by the cook but the room is very dark.

The breakfast was disgusting. The AC did not work correctly and it was extremely hot and it smelled and they were stains like water stains all over the floors in the hallways. We did not enjoy our stay.

I choose it because its quite and worked well for my schedule. No house service was offered as they do it on demand. Old times are dead when house cleaning was available every day for every hotel. Now rates are higher but no house cleaning anymore. Staff was attentive and did provide whatever needed. Breakfast is available and basic with eggs, meat and juices. Overall decent property and will likely choose it again. Parking is plenty and free.

No fridge or microwave. Dust all over the coffee maker. AC didn’t work.. never went below 72 and they didn’t fix it when we asked. Washer and dryer broken the entire 7 day duration of our trip. Zero ventilation in the bathroom. Poor room service.

For the first time in many years we had a room with no microwave or refrigerator. Never has ever happened. They had a refrigerator in the lobby for those rooms without. The bathroom had no place to put any toiletries or medicine, toothbrushes. Very inconvenient. Otherwise it was passable for one night

Talked to several guests. One changed rooms 2 x to get working ac one had no toilet paper one had no towels only had one elevator our room was right next to the only working ice machine so heard that all night the bed was not a 3 sleeping king it maybe was queen will not be going back

They are actively upgrading the hotel. Location is as close as you can be to the Capital area. Staff were all very nice and attentive.

The room was straightforward and clean. The hallways were kind of dingy. The front desk area was cute with sitting areas off to the side. Ample parking.