Hoteles con spa en Riad

During our stay, both Butler Kim and Butler Hani were incredibly kind, professional, and attentive. They made everything feel easy and comfortable from the moment we arrived. Kim, in particular, truly stood out. She was cheerful, warm, and very thoughtful, and even took the initiative to help my husband and me take beautiful photos, which meant so much to us. Her genuine care and positive energy made our experience feel personal rather than routine. 

En general, el hotel estuvo bien. La ubicación es conveniente, muy cerca del metro, lo que facilitó los desplazamientos. Como puntos negativos, la habitación carecía de algunos artículos básicos: no había albornoces, las toallas eran solo para una persona y el kit dental también era individual, a pesar de que la habitación estaba reservada para dos personas. Además, el personal de recepción podría haber sido más amable. Como puntos positivos, el desayuno fue bastante bueno, y el chef que preparaba las tortillas y los gofres fue muy amable y simpático, lo que hizo que la mañana fuera más agradable.

Experiencia hotelera. El hotel es muy agradable, con una ubicación excelente y muy conveniente. Todo superó las expectativas, y la atmósfera global era tanto bienvenida como lujosa. Un lugar muy valioso para visitar otra vez, sin una ubicación. Abdulrahman

نظافه و خدمات جدا ممتازه و المكان ممتاز جداً يعني اتوقع مو اخر مره ابدا

Wszystko było super. Pokoje przestronne i dobrze wyposażone. Hotel w świetnej lokalizacji przy Olaya. W okolicy mnóstwo świetnych kawiarni oraz stacja metra.

Nice place with good location. The parking is behind the building. And no elevator available in parking flor.

Aspectos positivos: La habitación era amplia, la ubicación buena, cerca de la Biblioteca Nacional, y el servicio aceptable. Aspectos a mejorar: La iluminación de la habitación era muy tenue, lo que la hacía sentir oscura, y el desayuno era normalito.

Great service, clean room, nice location, very friendly staff, easy to order delivery food, good coffee too

Disappointing experience with serious service issues, partially salvaged by the duty manager. My stay at JW Marriott Riyadh started off very poorly. I arrived at 3 a.m., and check-in was disappointing — no welcome drink, no upgrade, and none of my pre-arrival requests were met. My room was small, not on a high floor, and the “genius suite” was misleading: the bathtub’s view is blocked by fixed blinds. On top of that, someone was smoking on a non-smoking floor, which made me feel unwell, and reception offered no real solution. Concierge service was equally frustrating. I had arranged a driver for a trip to the Edge of the World, but I received conflicting information and was quoted a price three times the market rate. When I raised the issue with the concierge, he promised to resolve it and never got back to me. Complaints at reception and with concierge went completely unaddressed, forcing me to escalate directly to the duty manager. Thankfully, the duty manager intervened and salvaged my stay — upgrading me to a penthouse suite for a few hours and offering a complimentary dinner. While his support was excellent, it shouldn’t have taken escalating multiple complaints to get any resolution. Overall, the hotel itself is luxurious, but inconsistent service at reception and concierge, misleading room descriptions, and poor handling of complaints make this a risky experience.

I didn't realize that there are two Swiss Flora Hotels nearby so my taxi dropped me off at the wrong one, which was very frustrating for me as I was exhausted and sick. But the kind front desk agent offered me a free ride with the hotel vehicle to the correct one, which was just around the block. The hotel was very comfortable and the food at the restaurant was delicious (I had their traditional Saudi stew with rice and fresh squeezed orange juice) and the service was impeccable. The room was very comfortable with all the modern amenities as expected in any city hotel, but the room had a faint cigarette smell which I didn't like. I was too tired to change rooms, do I dealt with it. I asked for a wake up call at 2:30am which I did receive...thankfully!