Valoraciones de Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Valued Guest, Thank you for sharing your experience with us. We’re pleased to know you and your son enjoyed the cleanliness and service during your stay. We also appreciate your feedback regarding the breakfast temperature and will share this with our team for improvement. We’re glad to hear you were overall happy with your stay and hope to welcome you back again in the future. Warm regards, Martha IndrianaSr. Marcom Executive, Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Valued Guest,Thank you for taking the time to share your experience with us. We are pleased to know that you enjoyed our strategic location, breakfast variety, and hotel facilities, especially the gym.At the same time, we apologize for the shortfall in our room service during your stay, particularly for the missed replenishment of amenities. Your feedback has been shared with the housekeeping team as a reminder to maintain consistency in our service.We truly appreciate your constructive comments, and we look forward to welcoming you back for an even more pleasant and seamless stay.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Our Valued Guest,Thank you very much for your outstanding review. We are thrilled to hear that you enjoyed your stay in our Executive Room and found our amenities, cleanliness, surroundings, and service excellent. Your feedback is highly appreciated and motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back to Mercure Jakarta Gatot Subroto in the near future.Warm regards,Dhea AlisdaAsst Marcom ManagerMercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Mr/Ms Nimba, Thank you for taking the time to share your detailed feedback with us.We sincerely apologize for the experience you had, especially regarding the cleanliness, condition of the facilities, and the level of service you encountered. This is certainly not the standard we strive to deliver, and we regret that your stay did not reflect the quality expected from a Mercure property. Your comments about housekeeping, carpet condition, and team readiness have been taken seriously and will be shared with our management and relevant departments for immediate review and improvement.We truly appreciate your honest feedback, as it helps us identify areas where we must do better. We hope you will allow us another opportunity in the future to provide you with the high-quality experience that you rightfully expect from Mercure Jakarta Gatot Subroto.Warm regards,Martha IndrianaSr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Valued Guest, Thank you for taking the time to share your feedback with us.We appreciate your overall positive rating and are truly sorry to learn about the discomfort you experienced during your stay, particularly regarding the cleanliness of the toilet and the noise that affected your rest. Please accept our sincere apologies, as this is certainly not the level of comfort we aim to provide, especially for our high-floor rooms.Your comments have been shared with the relevant teams for immediate review and improvement. We truly value your feedback, as it helps us enhance our services and facilities.We hope to have the opportunity to welcome you back and provide you with a more comfortable and restful stay in the future.Warm regards,Martha IndrianaSr. Marcomm Executive, Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear Bock Swee Tan,Thank you for sharing your feedback with us. We’re delighted to know that you enjoyed our gym and pool facilities.We also understand your concern regarding the location and Jakarta’s heavy traffic. While this can sometimes be challenging, we truly appreciate your patience and are glad that you were still able to enjoy your stay with us.We look forward to welcoming you back for another pleasant experience at Mercure Jakarta Gatot Subroto.Warm regards,Reyza ChristianMarcomm Executive, Mercure Jakarta Gatot Subroto

Respuesta del alojamiento: Dear TatTT,Thank you so much for your kind comments and endorsement of our cleanliness, pur facilities and our service. We are pleased that your stay has exceeded your expectations.We look forward to welcome you back to Mercure Jakarta Gatot Subroto for your next stay. Sincere regards, Rizky Justian DavidRoom Division Manager