Janice
22 de febrero de 2024
Upon our arrival, we were upgraded to a Premium Room because of my elderly mother - the receptionist said the Jewel Wing we booked was too far away for her age and the Premium Room they offered was "much better" and on the same level of their swimming pool, so we gladly accepted the offer.
However, we later found out the Jewel Wing was actually not that far away to us (less than halfway to the Jewel itself which we later visited for the light show, shopping and dinner - so the distance between the main entrance and the Jewel Wing was actually very manageable). When asked later how long it would take us to walk to the Jewel Wing, the lady on the phone just said: "It depends on individuals."
Of course. Thank you.
And, to our disappointment, 70% of the seats next to the swimming pool were reserved for the pool access rooms and the rest of the 30% were occupied by others when we visited, so we were not able to use the pool at all despite it being on the same floor of our room - a huge advantage for us to be "upgraded" according to the receptionist. Sound insulation was poor, so we had been hearing suitcases moving along the corridor all night (residents come in and out around the clock for airport hotels like this one). No view from the room despite my earlier request. No cushion was available for the couch even on request (the same lady on the phone said they could send us extra pillows - but to me, pillows and cushions are two different things and function differently), and the couch itself was not comfortable to sit on. The duvet was not soft and had a plastic feel. Slippers were huge and open toes - couldn't quite walk on them! The bathtub had no handrail on both sides which was not quite the standard tub and not safe especially for elderly to bath in - the only handrail available was at the end of the tub which had no practical use. Breakfast spread was limited despite rave reviews from others, e.g., the ONLY Chinese option for the day we stayed was plain congee.
This is the first ever negative review I have written about a hotel :( We even had a much better experience with a 4-star hotel in downtown Singapore for only half the price we paid for Crowne Plaza Changi. Fortunately we only stayed there for one night.
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