Usuario invitado
1 de febrero de 2024
Terrible experience. We booked this hotel due to the many apparent good reviews, the dissapointment began on day 1: first a tedious check - in process where we were explained everything into so much detail (even how to turn the tv on in the room!) instead of leaving us our space to rest after a 9h long trip. The next thing we noticed was that the toilet was discusting. After complaining it was cleaned but it is not understandable how this could have been missed (see photo). The rest of the bathroom was also very dirty (stains and rust everywhere, even on the doors! ), even the soap smell rancid (probable as the recipient must have not been washed). When taking showers the bathroom gets flooded and it is impossible to acces the toilet until the floor dries.
Towels had holes in them. Sheets on the beds had stains. A chair in the room had a nail in the middle sticking out and ripped my pants. Pool area needs urgent cleaning.
Food was subpar, the pizza was some basic dough with ketchup, next day we ordered grilled vegetable sandwiches and it took 45 min to get them, vegetables were not grilled and apparently not well washed either as we had upset stomachs afterwards, excesive prices for what you get (8 usd for the pizza, 5.5 for the sandwich + the free diarrhea.. you get a full meal somewhere else for 4 usd). Breakfast had variety but taste of food terrible.
The hotel has so much potential but there is a total lack of attention and most importantly, cleanliness.
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