Usuario invitado
4 de enero de 2024
We booked a room with a balcony when we got the room we found out that the balcony was locked with a key. We called to ask that they send someone to open it and we waited for him for an hour. We missed the whole sunset. In addition, the balcony is really small and only enough for one chair
The next day they did not come to clean our room and we called the reception to ask them to come clean and we waited for two hours in the room and no one came. We went downstairs to talk to the reception representatives and only then did the cleaners come to clean the room but even then they didn't clean well at all.
In addition, the pool is beautiful, but it's more icy than snow, so you can't even enter it. The pool is in the shade all day and no sun reaches it, at least I would expect such a large and expensive hotel to take care of heating the pool. They probably don't want people to swim in it.
On New Year's Eve, they didn't do anything special for the hotel guests and demanded very expensive sums for a table in the hotel's restaurant.
A very big disappointment
We will never return to this hotel
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