Sonesta ES Suites Cincinnati - Sharonville East

套房，有廚房。很好，方便

The room was not at all what I had booked. The walls are thin could hear everything going on. None of the outlets worked in the room, except the bathroom and one on a far wall which is not convenient. Felt unsafe going to and from my room alone as there are no cameras in the hall. The whole place is outdated. I had to go purchase blocks for my chargers and as the plugs were

The room had a sour smell but it looked clean and nice. We had to keep the AC fan on all night which is noisy to prevent the sensor lighting to come on in every room while we were sleeping. The hallway carpet was very dirty and the halls were dim and gloomy. other guests down the hall were loud keeping their doors open yelling and playing loud music until midnight. We won't be back again.

The biggest problem had to do with the staff not being able to get into the housekeeping. We asked for extra blankets and pillows for our 2 kids who were sharing the pull out. They told us there was a bag in the closet. The blanket that was in the bag was filthy. I called the front desk and asked for more and they said they could not get into housekeeping so we had to use sheets. Then the conditioner in the bathroom was either empty or broken. Then we called the next day for extra blankets and pillows, they could only give us 1 pillow and 1 blanket even though our room was booked for 4. The bed was so hard and uncomfortable we didn't sleep much, the tvs didn't have any streaming at all (which is petty but weird that in 2026 they don't have smart tvs in a nicer place like this). We also asked for paper towel and toilet paper, which I guess they could only offer 1 of each to. We asked for a later checkout but they could only allow a max of an extra hour. We were never offered any complimentary anything or even a discount on our bill when we voiced how unhappy we were. I just expected better for what we paid.

Lobby and food area appeared clean and the lady checking us in was wonderful. That all changed once we made our way to our room. We were able to see how bad things actually were. Terrible smells throughout the hall. Scariest elevator ride weve had in a long time. Hallway carpet looked like it hadnt been cleaned in years and the lights were so dim. The shades on the lights look like they had been beaten. Once we entered our room, we were immediately hit with a terrible smell (which we soon found out was a lot of old food left in the fridge and freezer. Stains on all the furniture and carpet. Mold in the bathroom. The whole place was just disgusting. We ended up leaving right away and staying somewhere else for just a little bit more money. Avoid this place if at all possible.

This property was awful. I couldn’t even stay one night out of what was supposed to be a three night stay. I left and found a different property down the street. It felt old, run down and dirty. It had a weird smell to it. The walls are paper thin. Ppl next to me were blasting music, when I called down to the desk to ask them to turn it down it got worse. I’d rather have slept in my car.

The hotel was pretty nasty. 0 English speaking staff. O soap in the soap dish (1 hand sanitizer wipe was placed in it instead) 0 soap in the shower dispenser… 20 + nasty glue gobs over the headboard. Full me once with pictures. Never again!

The place was nice and clean We didn't like the doors between the rooms; hear everything they will talk. The breakfast was cold, nothing hot, we didn't like it at all, have to go out for breakfast