Sonesta ES Suites Cincinnati - Sharonville West

I stayed in suite 311 when I came to my rm on 2 different days my door was opened , I mentioned this to the front desk both times they had no explanation for the door being open. saying it might have been housekeeping........ not sure why housekeeping would be in my rm. that's the only complaint I have with sonesta inn

Room could have been a little cleaner and the upstairs neighbors were so loud I checked out so early I couldn’t sleep

Upon arriving to this property on 04/17/2026, a 7 hour drive we were informed about a fire that took place on 03/10/2026 the day we booked. Unsure as to how we were still able to book we were called a couple of hours before getting to our destination. There were two representatives behind the desk who were rude including the manager who got on the phone advising that she’d cancel the hotel reservation that was already canceled due to not being informed about a fire that took place a month ago. Upon my last day, there were workers working on the hotel room next to the one I occupied and upon walking out on the balcony the worker advised to open the door, that’s when someone else came inside the hotel room and started prepping for paint with thick blankets on the steps while my family was occupying the hotel room. There was a baby that had to be carried down the steps and we were afraid we would fall on the steps because of the blankets. I called and spoke with someone from corporate number who started a claim but I have yet to hear back. I will be contacting corporate again as I have pictures of the worker in the hotel room. That was in fact an invasion of privacy, that was at 9:00am in the morning and per policy check out is at 11am and I felt as if we were forced to leave. Let’s also add the fact that we never received clean towels. This was my first time in Ohio and I honestly would NOT recommend Sonesta suites to anyone traveling to the Sharonville area.

We rented a studio with the upstairs/downstairs. It was a really nice place that definitely needs some attention. More silverware in the kitchen and carpets need some cleaning. Add another chair for 4 at the kitchen table. Tv in living room was missing the ROKU but we made due with the other 2 tvs in the rental. We would stay there again but i did get an email that they were in the process of remodeling so that is good to know. Not much in the breakfast area for choices.

0/10 don’t recommend was moved to two different rooms and both were dirty and nasty not to mention the first room had bugs in it!! Had to check out early because we were so uncomfortable

The room was okay, but the door frame was not secure. It was hard to tell if the door was closed and could see sunlight through one side of frame.

This hotel was nasty, stains all over the carpet, couches, and walls. The man at the front desk was very disrespectful towards myself and family. I wouldn't recommend anyone to stay there.

The best thing about this property was the space! The rooms are sizable, and can accommodate long-term stays. However, I had to continuously ask for clean towels (which weren’t readily available), the water was cold, and there was only one mini trashcan for allmkjjh

The room reserved was not available. We had to be split into 2 separate rooms. We were not contacted ahead of time. No breakfast except sat and sun and very poor choices.