Ten-Mile Snow Mountain Luxury Lodge

Their services are excellent. We could not speak mandarin but the hotel staff are so helpful in making our stay comfortable and so much fun. The napa lake was right in front. The view was so beautiful. There are so many animals roaming around freely. We went for horse ride and yak ride all recommended by the hotel. It was an unforgettable experience. The hotel also arranged a free transfer to the train station. We were so thankful for the service as our train schedule was early in the morning. We definitely recommend this stay to anyone!

The hotel is clean with a good breakfast and well-kept facilities. Children will really enjoy the animals, including sheep, alpacas, and goats. Although we experienced intermittent electricity on our first night, the staff quickly fixed the issue. The service was excellent—staff were attentive and made sure our stay was comfortable throughout.

The trip started with a butler fetching us from the train station. After which Ayang brought us to our room and despite it being late at night, he managed to connect us with a private driver to Balagezong. We really appreciate Ayang for helping us. He continued ensuring we had a pleasant stay. Anyway we are so happy to have booked the cabin here. This place is amazing and beautiful. To step out of your cabin door and be greeted by animals like Alpacas, dogs, sheeps and rabbits. The room is so aesthetically pleasing too. Would definitely recommend this place to my family and friends!

best hotel in Shangrila, has very nice hotel amenities, great breakfast options, great butler service from Mr. Mike and they provide free photoshoot by professionals, do check out the afternoon tea and enjoy the beautiful cottage, lake, and mountain view.

We had a very pleasant stay in this hotel, thanks to the impeccable service and environment provided by the staff throughout our 4 night stay. The hotel itself is in a very good location, just 10 min to the ancient town, and around 15min to Songzanlin monastery, and surrounded by a grassland ranch with Napa lake at the backyard. There are also cute animals on the ranch, with plenty of opportunities to interact with them 😊 Our room was well furnished, clean and spacious, and came with a balcony to look out ont the ranch. We surely enjoyed sitting by the balcony and listening to music through the Marshall speaker in the room ☺️ As we stayed there though New Year’s Eve and the New Year, we also managed to catch fireworks just from our room. We’d be happy to stay here again on our next visit to Shangrila!

Stayed here for 4 nights, room amenities was great, we stayed in a 2 story loft with open rooftop option, great view. Animals on the farm are kute. Sheep horse goats. There is a projector tv to watch movies as well A Housekeeper was assigned to every room to quickly address our requests, ours was Mike, who was great and assisted with all our concerns promptly