Valoraciones de Shangri La Danshe Homestay (Dukezong Ancient City Branch)

Respuesta del alojamiento: Qué bien que te hayan atendido tan bien! Un servicio excelente y personal amable hace que la estadía sea aún más agradable, ¿no? Parece que encontraste un lugar realmente recomendable. ¡Me alegro mucho de que estés disfrutando! 😊

Respuesta del alojamiento: ¡Muchas gracias por sus comentarios tan detallados! Nos alegra saber que nuestro alojamiento está limpio, a poca distancia del casco antiguo, y que nuestro personal estuvo atento a sus preguntas y dispuesto a ayudar. Agradecemos mucho que haya tenido en cuenta estos pequeños detalles. Sin embargo, le pedimos disculpas por la incomodidad de que la barandilla de la litera superior estuviera demasiado baja. Es totalmente comprensible que esto le pusiera nervioso e interrumpiera su sueño, y lamentamos no haber podido cambiar de cama, ya que el hostal estaba completo en ese momento. Revisaremos y ajustaremos inmediatamente la altura de la barandilla de la litera superior para garantizar mayor seguridad y comodidad a los futuros huéspedes. ¡Esperamos que nos dé otra oportunidad para ofrecerle una estancia más tranquila y relajante la próxima vez!

Respuesta del alojamiento: Thank you so much for your honest and detailed feedback! We’re really glad to hear you loved the great company of our staff and fellow travelers, enjoyed the nearby natural activities, and found the common areas nice and the laundry service helpful—knowing you even wanted to stay for weeks makes us so happy!That said, we sincerely apologize for the unpleasant odor in the men’s restroom urinals and the unremoved tissues at the pipe base. This is totally below our cleaning standards, and we’ve already taken immediate action: we’re deep cleaning the urinals, clearing the leftover tissues, and strengthening our daily restroom check-ups to prevent this issue from recurring.Even though this didn’t stop you from staying a few more days, we still want to fix every small flaw to make your next stay perfect. We’d be thrilled to welcome you back soon!

Respuesta del alojamiento: Thank you so much for taking the time to share your wonderful experience with us! We’re absolutely thrilled to hear that you had a great stay, and that our service met your expectations—our team works hard to ensure every guest feels welcome, so this feedback means the world to them.It also makes us happy to know you were impressed by the cleanliness of our space; maintaining a spotless environment is a top priority for us, and we’re glad it contributed to your comfortable stay.We truly believe that connecting travelers through daily activities enriches everyone’s journey, so we’re delighted to hear you appreciate this part of our service—it’s amazing to know these events helped foster a sense of community for you.We would be honored to welcome you back again in the future, and we can’t wait to create more great memories with you!

Respuesta del alojamiento: Thank you so much for taking the time to share your detailed feedback—we really appreciate it! We’re glad to hear you found the place comfortable, especially since it’s fairly new—your note on that means a lot to us. We sincerely apologize for the issues you encountered, though. The luggage storage, locker problems, and missing key cards are definitely not up to the standards we strive for, and we’ll be addressing these immediately. Our team will fix the lockers, ensure proper luggage space is available, and make sure key cards are provided to all guests moving forward—your comfort and security are our top priorities. We also want to acknowledge your thoughts on the atmosphere. Our goal with the common areas is to create a space that feels welcoming and fun for everyone, regardless of background. We’ll take your feedback to heart and work on fostering a more inclusive vibe—whether through small touches, activities, or just being more intentional about connecting with guests from all over.

Respuesta del alojamiento: 哇，這評價也太種草了吧！位置方便+設施齊全+貼心提供水和毛巾，簡直是 hostel 天花板配置了～ 能住到這麼寶藏的地方太值了，看來你的旅行開局就很順利呀！👍

Respuesta del alojamiento: ww, that’s such a bummer those little issues messed with the vibe! The friendly staff sounds like a total highlight—good service can make a huge difference. But a beeping smoke alarm and mold on the curtain? Definitely annoying and something the hostel should fix ASAP. Here’s hoping they sort those out soon so future guests get the full great experience! At least you had helpful people around to balance it out a bit, right? 😊

Respuesta del alojamiento: （Warm & Detailed Response）Dear guest,Thank you so much for your wonderful review! We’re thrilled to hear that you loved our prime location—just a short walk from Dukezong Ancient Town, making it easy to explore the city’s charm. Keeping our rooms spotless is a top priority, so we’re glad our 2024-newly-opened spaces and daily deep cleaning met your expectations!