Valoraciones de Andaz Xintiandi, Shanghai

Andaz Xintiandi 1. La recepción del hotel no es agradable. 2. El aire acondicionado está roto y no puede ajustar la temperatura. Pídale a alguien que lo repare. El punto clave es entrar a la habitación directamente sin tocar. Luego le preguntamos al empleado por qué no tocaba. El empleado dijo que era porque estaban acostumbrados a entrar a las habitaciones sin tocar... Me gustaría preguntar qué debería hacer. ¿Qué haces si te equivocas de habitación? 3. A las 00:45, antes de acostarme, descubrí que había una luz que no se podía apagar. Probé todos los interruptores de la habitación y todavía no podía apagarla. Llamé al hotel para arreglarlo, pero tardó media hora en venir alguien... 4. La luz no se podía apagar pase lo que pase, el recepcionista la desenchufó directamente y el aire acondicionado tampoco funcionó. Hubo tantos problemas con la habitación y nos dijeron que no podíamos hacer nada si queríamos aire acondicionado, teníamos que encender las luces hasta el amanecer. Estoy realmente enojado. Si digo esto, ¿por qué no nos arreglas una nueva habitación? Eso es todo, nos dieron una nueva habitación. Lo más sin palabras es que después de llegar a la nueva habitación, estábamos casi dormidos, y de repente se encendieron todas las luces de la habitación… ¡Fue realmente jodido! ! ! Luego hicimos el check out a las 2 de la mañana y fuimos a pedir otras cosas. Esta es realmente la primera vez en mi vida que doy una crítica negativa... Estoy realmente sin palabras 😓

Parece que el hotel es un poco antiguo, pero la relación precio / rendimiento general es buena, el desayuno también es delicioso y el servicio es muy positivo y atento. Esta área de Xintiandi es conveniente para ir de compras y hay muchos lugares para llevar.

We always went to Langham Hotel that is next to Andaz, but this time, we decided to try out Andaz. It was to our surprise that the hotel is better than I thought. We got free minibar items, other than anything with alcohol. The pool is 1/4 Olympic size (the pool at Langham is 1/2 Olympic size, junior Olympic size). Other than that, we totally enjoyed our stay. The staff members are very friendly. People are complained about the neon lights in the bathroom, but to us, it is not a big deal.

Great place! Very clean and comfortable. Everybody was super friendly and considerate. Shout out to Jay helping me checking in and providing great service! Would definitely stay here again!!

It was a good stay - location at Xintiandi was great and the room had everything we need!

it was good. the happy could’ve have more options for snacks but overall still okay.

This was my first time staying at Andaz Xintiandi. Overall quality was excellent, breakfast was great, with lots to chose from. We would have a happy hour at the lobby every day with sparkling wine and some finger food, and the room was completely controlled by an IPad, which was very nice. Room service was excellent ; served with quality and care. We would recommend it to anyone looking for spacious place near Xintiandi.

Great location near Xintiandi and great amenities. The pool is perfect for a quick exercise.

Great location. Comfortable room with lovely bathtub. Only disappointment was the lack of filter coffee in the room- Nescafé is not quality coffee.

Great location with many bars and restaurants around the area.

The hotel rooms are large. Love the location. Well kept hotel with upstanding design despite its years. Service was great. Specially huge thanks for Rosa's assistance.

The hotel is located in the heart of Xintiandi where you have many western and Asian restaurants, as well as cafes. The room was bright and silent. Communicating thought WeChat with the staff was very easy. We enjoyed the well equipped fitness room and the 15 meter swimming pool. Their changing rooms are the cleanest and spacious. Thank you Jerry for your help during our stay!

All was great! Except on the Trip.com page it says the pool is open 00:00 to 23:30, but in actual fact it's 06:00 to 23:00. Hopefully it can be amended 😅

Room was great! I really enjoyed the lighting of the room. You could adjust it to however you want according to your mood. The bath tub was one of my favorite facilities yet. I loved how it felt like you were taking a bath in a cave like setting ☀️