Valoraciones de Novotel Suites Shanghai Hongqiao

Respuesta del alojamiento: Estimado huésped: Muchas gracias por elegir alojarse en el Novotel Shanghai Hongqiao All Suites Hotel y por dejar su comentario sobre su estancia. Nuestro hotel está ubicado en el distrito de negocios de Hongqiao, muy cerca de la estación de tren de Hongqiao y del aeropuerto de Hongqiao. Hay un pequeño pueblo llamado Xiadu alrededor del hotel, con todo para comer, beber y divertirse. Como usted mencionó, nuestras habitaciones de hotel son todas suites LOFT. No sólo las habitaciones son grandes, sino que también están completamente equipadas con diversas instalaciones. Hay una sala de lavandería de autoservicio y un área de juegos para niños en el tercer piso. Hay un supermercado Milai en la planta baja, que es muy adecuado para huéspedes de negocios y para reuniones familiares y de amigos. No importa en términos de hardware o precio, sigue siendo muy rentable en comparación con los hoteles del mismo nivel de los alrededores. Gracias nuevamente por sus valiosos comentarios y esperamos verlo nuevamente, ¡gracias! Gerente General Amanda Liu

Respuesta del alojamiento: Thank you for sharing your detailed feedback. We're truly pleased that our apartment's furnishings, cleanliness, and our team's assistance met your expectations—your kind words about these aspects mean a great deal to us.However, we sincerely apologize for falling short with our breakfast buffet variety. Your observation highlights an area we're actively working to improve; we aim to introduce more options and seasonal dishes to cater to diverse tastes. To ensure your next visit is even more enjoyable, please feel free to let us know your preferences in advance—we’d be happy to arrange custom selections or recommendations.Your satisfaction remains our priority, and we hope you’ll give us another chance to exceed your expectations. Should you plan to return, please reach out directly so we can personally assist.

Respuesta del alojamiento: Dear Guest,Thank you very much for choosing Novotel Shanghai Hongqiao All Suite Hotel. No amount of advertising can compare to word-of-mouth recommendations. We always value word-of-mouth promotion and pay even more attention to the personal experience of each guest. As long as you come to our hotel, you are our honored guest. We are willing to do our utmost to make your Novotel stay relaxed, pleasant and smooth. We look forward to your next visit and experiencing the unique charm of Novotel. Wishing you all the best! Best regards,

Respuesta del alojamiento: 尊敬的賓客：您好，非常感謝您對酒店的支持，沒有得到您全 5 分好評，我們心裏還是有點點的失落，可能是酒店還有做的不到位的地方，希望客官您下次的到來能給我們指出我們的不足，我們會努力做到更好，我們用心服務讓到店的每位客人都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！

Respuesta del alojamiento: Dear guest,Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you appreciated the convenience of our location, with the basement supermarket and the nearby shopping street making your stay more enjoyable. And we're equally delighted that you found our duplex rooms to be charming and comfortable.We sincerely apologize for falling short in terms of the service attitude of our young staff and the cleanliness. We understand these aspects significantly impact the overall experience, and we've taken your comments very seriously. We're arranging additional training sessions for our team to ensure more enthusiastic and attentive service. As for the cleanliness, we've tightened up our inspection procedures and will conduct more thorough cleaning regularly to meet and exceed your expectations in the future.Your feedback is invaluable to us, as it helps us identify areas for improvement. We hope you'll give us another chance to welcome you back and show you the enhanced quality of our service and facilities.Warm regards,

Respuesta del alojamiento: Dear guests: Hello! Thank you very much for choosing Shanghai Hongqiao Norotel All Suites Hotel, we are very glad that you have a pleasant stay in the hotel, thank you for your support and trust in the hotel, and thank you for your valuable suggestions to the hotel, we will continue to work hard to provide you with a more comfortable and warm stay experience. Looking forward to your visit and patronage!

Respuesta del alojamiento: Dear customer,Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience caused by the unfriendly attitude of our staff and their failure to provide adequate support or information. This is by no means the standard of service we strive to maintain, and we deeply regret falling short of your expectations.Once again, we are truly sorry for the inconvenience caused. Your satisfaction remains our top priority, and we hope to have the opportunity to welcome you back and demonstrate our commitment to better service.

Respuesta del alojamiento: 尊敬的賓客：您好，非常感謝您對酒店的支持，沒有得到您全 5 分好評，我們心裏還是有點點的失落，可能是酒店還有做的不到位的地方，希望客官您下次的到來能給我們指出我們的不足，我們會努力做到更好，同時特別感謝您對我們酒店前台和預訂部Cindy的認可，我們用心服務讓到店的每位客人都能感受到家一般的温暖，希望我們的服務能給您帶來更多的驚喜和感動，期待您下次到來！

Respuesta del alojamiento: Dear Guest,Thank you for taking the time to share your feedback regarding your recent experience with us. We are delighted to hear that you found our exhibition room's location convenient and appreciated its spacious layout, which we strive to maintain to meet the needs of various events.We sincerely apologize for falling short in the aspect of staff assistance. Providing thoughtful and efficient service is a core value we uphold, and we deeply regret that this was not reflected during your stay. Your insight has been shared with our team for immediate review and improvement, including enhanced training to ensure our staff are more proactive in anticipating and addressing guest needs.

Respuesta del alojamiento: Dear Guests: Thank you very much for your detailed comments and sharing. We apologize for the slight disappointment caused by our stay which did not fully meet your expectations. Regarding the room hygiene issues you mentioned, we will share this information with the hotel management to identify shortcomings in detail, maintain positive aspects, and improve deficiencies. We are always committed to providing guests with a perfect stay experience and believe that your next visit will bring a brand-new experience. We sincerely invite you to come again.

Respuesta del alojamiento: Dear guests: Hello! Thank you very much for staying in the hotel and giving a high evaluation, every section of the hotel is constantly.Efforts, require more detailed, timely service to every store guest, very glad to see your recognition of our work,With your trust, we will continue to make progress and always be ready to bring high-quality service to every guest, and we look forward to it.Your visit again!

Respuesta del alojamiento: Dear guests, a simple day is like a cup of aromatic tea, the more you taste it, the more you taste it. Whether a thoughtful accommodation proves its unique value in the world, or whether Novotel is more satisfied, your review will inspire us to strive to do better when it comes to guest service. We care deeply about the satisfaction of our guests, and your feedback is invaluable to us. Once again, all members would like to express their heartfelt thanks for your high evaluation, and we sincerely look forward to your visit again.

Respuesta del alojamiento: Dear guests, hello! We are very pleased to receive your praise for the comfort of our hotel environment. We have always been committed to creating a warm and elegant accommodation experience, ensuring that every guest feels the warmth and comfort of home. Your satisfaction is our greatest reward and the driving force behind our continuous progress. We look forward to your return and continue to enjoy this tranquility and beauty!

Respuesta del alojamiento: Dear Guest's ：Thank you for taking the time to share your valuable feedback about your recent stay at our hotel. We are delighted to hear that you enjoyed certain aspects of your visit, and we sincerely apologize if your experience did not fully meet your expectations in all areas.