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Alcázar de María
4.3/550 Comentarios

Alcázar de María

Casco Antiguo Sevilla|A 0.33km de la Palacio de San Telmo
Talk about a low grade hotel with terrible customer service and terrible morals. I wish Trip Advisor allowed zero stars. I’ll start by saying, this is my very first hotel review because of how particularly awful this establishment was and unprofessional the staff is. Convenience is not always the answer; there are plenty of other hotels in the area that can offer quality customer service, a good night sleep, and behave with honesty. I had a medical emergency where I needed to cancel my last nights stay. I notified the hotel a few days in advance of check-in and only a few short hours after the penalty window with Expedia. Expedia mentioned that they would need to seek approval from the hotel to receive a refund. The hotel manager gave approval to waive the last nights fee, which I have written proof of from an Expedia agent. I stayed at the hotel for a couple nights as planned, although conditions were less than ideal (which was difficult to report in real time because there was no staff present during my stay, aside from housekeepers, and they do not answer phone calls). After I check out, the hotel manager sends me a WhatsApp message that they will not be agreeing to waive my fee for the last night. When I asked to speak with customer service at the hotel, they told me that they cannot discuss the matter because they are “in meetings all day”. Mind you, this entire conversation is taking place on WhatsApp because they will not pick up my call. Beyond the hotels dishonesty, there were other concerns with my stay. The hotel was very loud due to paper thin walls. It felt like you were sharing a room with SEVERAL neighbors, similar to a hostel. I was awoken several times during the night from people coming and going, and again in the early morning due to loud boisterous noise coming from the common rooms. The second night in particular was a sleepless night. Further, there is no one working at the hotel after 1:30pm so my check-in experience was less than ideal. They were supposed to send an email before you check-in with the information to let yourself into the hotel; however, no email was received (in my standard or junk inbox) and I was forced to wait outside with all my luggage for some time, stressed of course because no one would answer my calls. Seville is a beautiful destination, do not settle for this sloppy excuse for a hotel.

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Casual Don Juan Tenorio Sevilla
4.1/557 Comentarios
Casco Antiguo
Situación inmejorable, justo encima del famoso restaurante Hostería del Laurel, en pleno casco histórico pero cerca de un parking público (350mts). Servicio atento, decoración original, detalles personalizados, buen aislamiento en ventanas, cama de lujo.... Como inconveniente, si no conoces la zona puedes estar 10min dando vueltas y no encuentras la entrada (una callejuela estrechita). Por otro lado, se nota que es un edificio antiguo por los desniveles en planta, anchura de ascensor y escaleras, etc. En cualquier caso, muy recomendable para descubrir el centro de Sevilla.
Hotel Palacio Alcázar
4.3/572 Comentarios
Casco Antiguo
El hotel está situado en una zona peatonal, por lo que si viene en coche podrá aparcar en un parkin muy cercano, en la calle roma por 20€ el día. Las instalaciones están perfectas, limpieza 10, habitación bien insonorizada, cama grande. Está ubicado a 2 minutos andando de la giralda y la catedral, desde la ventana se ven, precioso. Tiene su encanto. Lo recomiendo.
Suites Murillo Alcázar
4.7/550 Comentarios
Casco Antiguo
Conseguimos una oferta último minuto y nos salió mucho más económico de lo habitual. Ubicación inmejorable con vistas a la Giralda y ambientes espaciosos. La limpieza impecable y un gran detalle dejarnos mascarillas y alcohol en gel a los huéspedes ! Muy recomendable para disfrutar de Sevilla, puedes ir caminando a todos lados tranquilamente. Lo recomendamos !
Hotel Alfonso XIII
4.4/5138 Comentarios
Casco Antiguo
Debería ser el mejor hotel de Sevilla, tiene una ubicación excelente, muy cerca del palacio y la iglesia, y rodeado del distrito de negocios. El hotel en sí pertenece a la marca Marriott's Luxury Collection. Fue construido por Alfonso XIII para la Exposición Universal. Tiene un fuerte ambiente histórico y el ascensor es único. La habitación en sí también es muy buena, con buenos muebles, camas cómodas y baños. . Los suministros son todos de marcas seleccionadas, y no hay inconvenientes excepto que no hay ducha separada, el desayuno es rico y sabe bien. Es autoservicio. Hay un chef dedicado a la comida caliente en el canal izquierdo frente al comedor. mesa, quién puede hacer tortillas y tortillas. Y así sucesivamente; el manejo del equipaje al registr****, el almacenamiento de equipaje y la llamada al taxi al salir del hotel fueron sencillos; un recordatorio final: dado que este hotel es un hotel de lujo muy conocido en el área local , se le considerará una persona rica, así que tenga cuidado al tomar un taxi. El conductor le cobrará más. Yo vine desde el aeropuerto y utilicé el taxímetro por unos 28 euros, pero el conductor me cobró 35 euros. Por favor, tenga cuidado.
Hotel Tayko Sevilla
4.7/571 Comentarios
Casco Antiguo
Este nuevo hotel tiene muchos puntos a favor pero algunas deficiencias importantes. Como cosas favorables mencionaré su ubicación inmejorable en la Puerta de Jerez, el magnífico desayuno, la limpieza y la amabilidad del personal. Sin embargo, la habitación presenta aspectos que hacen la estancia muy incómoda. A pesar de ser una de las habitaciones ”premium” (y bien que lo cobran), es extraordinariamente estrecha, tanto que salir de la cama por el lado derecho es sumamente incómodo por lo pegada que está a la pared. Tiene un televisor colocado en una pared lateral de la cama que hace incomodísimo verla y con un tamaño inadecuado para la distancia de visión. Por otro lado, no hay ningún sillón o butaca donde sent**** tras un agotador día de turismo y la única opción es tumb**** sobre la cama. Sin embargo, han colocado una enorme bañera en el centro de la habitación que estará muy de moda pero es inadecuada para las dimensiones del espacio. No tiene prácticamente espacio para colocar la ropa en un armario raquítico si vas a pasar más de dos noches. El baño no está mal pero resulta increíble que en un hotel inaugurado tan recientemente no hayan puesto una grifería termostática en la ducha con lo que la temperatura del agua sube y baja mientras te bañas.
Alcázar de María
4.3/550 Comentarios
Casco Antiguo
Talk about a low grade hotel with terrible customer service and terrible morals. I wish Trip Advisor allowed zero stars. I’ll start by saying, this is my very first hotel review because of how particularly awful this establishment was and unprofessional the staff is. Convenience is not always the answer; there are plenty of other hotels in the area that can offer quality customer service, a good night sleep, and behave with honesty. I had a medical emergency where I needed to cancel my last nights stay. I notified the hotel a few days in advance of check-in and only a few short hours after the penalty window with Expedia. Expedia mentioned that they would need to seek approval from the hotel to receive a refund. The hotel manager gave approval to waive the last nights fee, which I have written proof of from an Expedia agent. I stayed at the hotel for a couple nights as planned, although conditions were less than ideal (which was difficult to report in real time because there was no staff present during my stay, aside from housekeepers, and they do not answer phone calls). After I check out, the hotel manager sends me a WhatsApp message that they will not be agreeing to waive my fee for the last night. When I asked to speak with customer service at the hotel, they told me that they cannot discuss the matter because they are “in meetings all day”. Mind you, this entire conversation is taking place on WhatsApp because they will not pick up my call. Beyond the hotels dishonesty, there were other concerns with my stay. The hotel was very loud due to paper thin walls. It felt like you were sharing a room with SEVERAL neighbors, similar to a hostel. I was awoken several times during the night from people coming and going, and again in the early morning due to loud boisterous noise coming from the common rooms. The second night in particular was a sleepless night. Further, there is no one working at the hotel after 1:30pm so my check-in experience was less than ideal. They were supposed to send an email before you check-in with the information to let yourself into the hotel; however, no email was received (in my standard or junk inbox) and I was forced to wait outside with all my luggage for some time, stressed of course because no one would answer my calls. Seville is a beautiful destination, do not settle for this sloppy excuse for a hotel.

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