Usuario invitado
26 de octubre de 2022
Anyone thinking of booking these apartments: beware, all is not all as it seems. You may be tempted, as I was, by beautiful photos of a particular apartment as specified when you book, only to find that when you arrive, you are given a completely different apartment, or one in a different property altogether. The alternative inferior apartments being offered are not shown on their website. Nor anywhere else on the booking portals they use. With good reason - they're awful! Other reviewers have complained about this, but the responses given here by SingularApartments, are wholly inadequate in justifying, or excusing why they are doing this. You may be lucky enough to be allocated the apartment you booked and paid for, but you certainly can't rely on it. Because it would appear that there's a deliberate attempt to mislead prospective guests, by falsely representing what's available - and withholding vital information which should be given at the time of booking. Obviously, this policy can lead to double booking and disappointed guests. This is what happened to us. Our booking was made based on the photographs provided, which were clearly advertising a specific 'Penthouse' apartment, with private terraces. But Singular Apartments had inexplicably allocated this apartment to two separate bookings: ours - and the guests who were already in it when we arrived. This would perhaps be more acceptable if they were offering multiple rooms in the same category, but they weren't. And that's what makes this so completely unacceptable. It's such a shame, because we've stayed here before, in a lovely apartment by the courtyard - (that time, in the actual apartment we'd booked) And I would've returned. I even left a positive review in support of Corral de San Jose, here on TripAdvisor. However, to say that my last visit was utterly disappointing, would be an understatement. I felt like we'd been cleverly conned. I just can't understand why a previously reputable company would start using such underhanded and dubious practices. It just doesn't make sense. Due to my negative experience, I would recommend avoiding Singular Apartments completely. There's plenty of great accommodation available in Seville, most of it being offered by more reliable and trustworthy renters.
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