Usuario anónimo
21 de diciembre de 2022
I booked a double room and they give me a very small room which was out of expectation, cant even have space to open my lugguage, so i requested to change a bigger room. Then I was given an end room of the corridoor, maybe because of the direction, it is freezing cold, the windows are single gazed not double, and cold wind is sweeping in through the window gap and door gap. Worse is the heater (air con) is not functioning properly, no matter what temperature you set, it is 19° or 20°, which should be okay IF there wasnt gaps that allowing feeezing air to come in. Imagine, it is minus 10 outside. The first night i wasnt able to sleep, then i request the hotel to check on the air con, yet still the second night the same, i was so cold that was woken up at the middle of the night, and found out the heater (air con)is not working at all! I immediately make a complaint to the front desk and they finally sent me a heater. It is not a comfortable hotel! Disappointed!
Towels are old and torn.....
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