Chuo 4-7-1, Aoba Ward, Sendai City, Miyagi Prefecture, 980-0021, JapanVer datos del hotel
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Valoraciones de usuarios
4.4/5
Muy bueno
186 valoración
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Valoraciones reales
Ubicación4.4
Instalaciones4.2
Servicio4.4
Limpieza4.3
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Todos los comentarios(186)
Valoraciones positivas(178)
Valoraciones con fotos/vídeo(58)
Habitaciones estupendas(42)
Cerca de la zona comercial(24)
Conveniente para ir de compras(20)
Buena relación calidad-precio(14)
Bien comunicado(14)
Habitaciones grandes(11)
Mala insonorización(11)
Desayuno estupendo(9)
Valoraciones negativas(8)
Usuario invitado
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: oct 2024
Personas que viajan solas
2 valoración
3.5/5
Fecha de publicación: 24 dic 2024
I requested for something but it was rejected. The staff wasn't that helpful after all, not sure is it they aren't comfortable with speaking English?
Site undergoing renovation.
There is a 7-11 nearby
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Respuesta del alojamiento: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.We will continue our effort to provide the best service for our guests.We look forward to your next stay.KOKO HOTEL Sendai Station South
Usuario invitado
Habitación estándar (2 camas), no fumadores
Fecha de estancia: dic 2024
Viaje con amigos
6 valoración
5.0/5
Excepcional
Fecha de publicación: 22 ene 2025
Close to jr and shinkansen!
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Respuesta del alojamiento: Thank you for your wonderful review! We are delighted to hear that you appreciated our convenient location near JR and Shinkansen stations. We strive to provide our guests with easy access to transportation, making your travel experience as smooth as possible.KOKOHOTEL Sendai Station South
トラベルjp
Habitación Semi Doble Moderada No Fumadores
Fecha de estancia: ene 2025
Personas en viajes de negocios
61 valoración
1.0/5
Fecha de publicación: 7 feb 2025
I strongly recommend not to stay at kokoHotel Sendai Ekimae SOUTH. I had many problems during my long stay at kokoHotel Sendai Ekimae SOUTH on business travel. I feel that the quality of the manager, hotel staff and cleaning staff at kokoHotel Sendai Ekimae SOUTH is not high compared to many other hotels in Sendai city. It is common to find dust and hair in the rooms and mold on the bathroom and curtains. They do not properly inspect the rooms after cleaning and I feel that the management is not good. I have stayed there many times for work, but I have never felt that any of the rooms were clean. Some examples of problems that have happened to me are: 1) There were two times when the cleaning staff forgot to close the window that they opened when cleaning, and when I returned to my room late at night, the rain and wind blew into the room. 2) The drain pipe in the bathroom was clogged, and the toilet flooded twice in two different rooms. 3) The refrigerator connected to the wall was turned off twice, and the food inside spoiled. Since talking to the hotel side did not solve anything, I contacted the inquiry number of "Polaris Holdings Headquarters", the parent company of kokoHotel Sendai Ekimae SOUTH. The male employee who answered the phone did not confirm the situation at all and just said "We will not provide you with a room. We will refund your money, so please leave immediately. We will refuse accommodation at all our hotels in the future." So even though I had a reservation for a few days, I moved to another hotel. Even if a guest points out an incident that was due to the hotel's mistake, the higher-ups do not understand the situation and immediately refuse to let me stay, so I think it's only natural that kokoHotel Sendai Ekimae SOUTH's service is poor.
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D_O
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: dic 2024
Parejas
2 valoración
3.2/5
Fecha de publicación: 15 ene 2025
Walls are like paper. You can hear everyone talking in a nearby room. It is difficult to sleep at night when you hear someone's voice.
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Respuesta del alojamiento: Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to noise from nearby rooms. We understand how important a peaceful environment is for a good night's sleep.Your comments will be taken into consideration as we strive to provide a better experience for all our guests.Again, thank you very much for your valuable feedback.KOKOHOTEL Sendai Station South
Usuario anónimo
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: abr 2024
Personas que viajan solas
8 valoración
5.0/5
Excepcional
Fecha de publicación: 13 may 2024
Sendai is a city in Japan’s Tohoku Region, northeast of Tokyo on Honshu island. The remains of 17th-century Sendai Castle, built for samurai lord Date Masamune on Aoba Hill, overlook the city and include a museum of historic artifacts. The Sendai City Museum focuses on the history and culture of Japan’s Edo period, and displays Masamune’s samurai armor.
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Respuesta del alojamiento: Thank you very much for staying at KOKOHOTEL Sendai Ekimae South. We are very happy to hear that your stay in Sendai was a meaningful one. If you have a chance to come to Sendai again, please use our hotel. Thank you for taking the time out of your busy schedule to post.KOKOHOTEL Sendai Ekimae South
Usuario anónimo
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: dic 2024
Personas que viajan solas
6 valoración
4.7/5
Fantástico
Fecha de publicación: 31 ene 2025
There is 3 convenient store around you walking distance to shopping center
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Respuesta del alojamiento: Thank you very much for having stayed at KOKO HOTEL Sendai Station South. We're glad to hear that you found three convenient stores within walking distance to the shopping center. We strive to provide our guests with easy access to essential amenities. Thank you for your feedback! KOKOHOTEL Sendai Station South
YUK SHING
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: dic 2024
Parejas
3 valoración
4.0/5
Muy bueno
Fecha de publicación: 28 ene 2025
Very new for the facilities, good service and nice room.
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Respuesta del alojamiento: Thank you very much for staying with us. We are very happy to hear that you were satisfied with our stay. We will continue to work hard to satisfy our customers, and all of our staff are looking forward to your next visit. Thank you for taking the time out of your busy schedule to post. KOKOHOTEL Sendai Ekimae South
Piyada
Habitación con 2 camas individuales, no fumadores (Moderate)
Fecha de estancia: may 2024
Otro tipo
6 valoración
4.7/5
Fantástico
Fecha de publicación: 26 jun 2024
The staff were quite attentive to the requests that we were asked to do so at the front desk such as receiving our luggage in our stead when it was delivered and there were many kinds of amenities to the personal choice of the guests.
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Respuesta del alojamiento: Thank you very much for having stayed at KOKO HOTEL Sendai Station South.And thank you for sharing your review with us.It is our greatest pleasure to realize that you were satisfied with our hotel.We will continue our effort to provide the best service for our guests.We look forward to your next stay.KOKO HOTEL Sendai Station South
Usuario invitado
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: ene 2025
Viaje con amigos
1 valoración
3.7/5
Fecha de publicación: 12 feb 2025
Can offer different kinds of pillows
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Usuario invitado
Habitación estándar (2 camas), no fumadores
Fecha de estancia: nov 2024
Familias
11 valoración
2.7/5
Fecha de publicación: 29 dic 2024
They need to add more laundry machines
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Respuesta del alojamiento: Thank you for your feedback. We sincerely appreciate your request and will take it into consideration for future improvements. Our staff will continue to work hard to ensure you have a comfortable experience.KOKOHOTEL Sendai Station South
Usuario invitado
Habitación Semi Doble Moderada No Fumadores
Fecha de estancia: mar 2024
Parejas
3 valoración
2.0/5
Fecha de publicación: 30 abr 2024
Terribly noisy and hot. No air conditioner or way to control the room temperature. You could open the window, I guess. But that would increase the already unbearable noise of the construction rampaging directly outside. Thin walls too, could hear the couple next door giggling and playing through the night. So if you like hot, noisy spaces, this is the place for you. The bed and bathroom were totally fine. And maybe I was just there on the wrong day. But to have no air conditioner/heater in a hotel in a modern country like this, that's quite absurd. If you have the ability, stay somewhere else. It's not worth the risk.
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Respuesta del alojamiento: Thank you very much for staying at KOKOHOTEL Sendai Ekimae South. We apologize for any inconvenience caused during your stay. Based on the opinions we receive, we will strive to manage our facilities to ensure customer satisfaction. We apologize for the inconvenience, but all the staff are looking forward to using your service again. Thank you for taking the time out of your busy schedule to post.KOKOHOTEL Sendai Ekimae South
MC01
Habitación estándar (2 camas), no fumadores
Fecha de estancia: ene 2024
Familias
4 valoración
4.0/5
Muy bueno
Fecha de publicación: 10 mar 2024
We had a pleasant stay at this hotel. It was clean, and the location was very convenient for a weekend stay at Sendai. There are several convenience stores nearby and lots of restaurants and malls within a short walking distance.
I hope that they can provide more pillows as a default standard. :D
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Usuario invitado
Habitación estándar (cama doble grande), no fumadores
Fecha de estancia: nov 2023
Parejas
1 valoración
5.0/5
Excepcional
Fecha de publicación: 3 ene 2024
It was a nice place to crash for 1 night. The room is quite small, same as the other decent hotels in Japan. But the location is THE BEST. Strategic and very close to everywhere!
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Chanphally
Habitación estándar (cama doble pequeña), no fumadores
Fecha de estancia: dic 2024
Viaje con amigos
4 valoración
4.7/5
Fantástico
Fecha de publicación: 9 feb 2025
Everything is good
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Pirom-Jeab
Habitación estándar (cama doble pequeña), no fumadores