Kings Hotel

Great value for money. Only negative was the poor wifi signal in our room, we were at the back of the hotel in room 121 and the wifi signal only reached half of our room - we kept being disconnected and had to walk to the other half of our room to reconnect.

Nice staff and good breakfast. Hotel location is very convenient, close to the pier and the tower.

On the seafront near the ruin of West Pier, not too far to walk into the city or to the other pier. The room was pretty good, quiet and quite comfortable with a pleasant sea view. The bathroom was large but the shower pressure was typical of the average UK hotel: quite a feeble trickle. There was no a/c but a fan was provided, which made a good night's sleep possible. Breakfast was a little disappointing in terms of quality (in terms of ingredients and being served lukewarm), and there are strict rules about choosing one main breakfast only (plus DIY toast and a couple of choices of cereal) and there is a surcharge for Eggs Benedict. I argued that as a single person paying the same as a couple, I should be able to have two main breakfast courses, which the friendly waiter did accept immediately (which I was pleasantly surprised about). If you have the option I would consider not paying for breakfast and going somewhere else. The hotel was perhaps a little expensive, but then I suppose it was August and I had a sea view, so no complaints really. (Oh, the lift is super-slow for what it's worth. Choosing a lower floor and using the stairs would be a good option if you don't want to keep waiting for the lift).

The staff at reception is good but the customer service who picked up phone call at night time is horrible. The staff keep saying she didn't understand what we said. Just a simple request to ask for a hair dryer replacement the broken one in the room. We called 3 times and wait one hour after 10.30pm.

Very good hotel, I felt welcomed when I arrived. I was lucky enough to get upgraded to a triple room ( originally booked a 2 single bed room). When we used room service to tell them we felt cold, they gave us an additional heater promptly. In the morning we had breakfast there ( included in our rates) the breakfast was nice with a pretty nice view, my friend and I enjoyed it!!

Pleasant enough but hotel seemed short staff at breakfast time.

I had a lovely stay at this hotel. Travelling alone for a couple of nights to meet up with friends in Brighton, I booked a double room for the extra space. The room was clean, and bed was VERY comfortable. This is an older style hotel and my only complaint was the single plug socket, located on the other side of the room to the bed, if there had been 2 occupants then phone charging would have been annoying. The hotel was very warm but the windows opened in my room. Shower was over bath and very big step needed to get in and out (I'm 5'7" so not short) I only mention for the less able bodied, pressure was good though. The staff were all extremely helpful and efficient in their roles. I am coeliac and this was no problem at all, breakfast was delicious, and all prepared very carefully for me, I was offered everything off the menu with the adjustments that would be made and my toast was prepared by the chef. I was not disturbed by any noise, even though they were very busy and also had a couple of hen parties staying. Overall, I was happy and would definitely stay again.

Cleanliness 4/5 - Upon checking in we were advised that the rooms are not serviced every day. This is why I have not given a full rating for cleanliness. I was surprised by this and don’t remember it being advertised when booking. The room and the hotel were clean but I would have preferred daily service for top marks. Location 4/5. Nice seafront location and we had a beautiful view from our sea view room. It’s a little further from the centre than we would have liked (or realised when booking) but it was nice to stroll along the sea front. In summer this would be lovely but we visited in January so it was a bit cold to walk all that way. Easy enough to get a taxi though. Service 3/5 - A few things could have been improved service wise. The team in the breakfast room were lovely and welcoming and there was a lovely Scottish man who made conversation and enquiries about our visit. However, I found the reception team a bit cold and not very welcoming. When asked about recommendations for things to do in the area they couldn’t offer any. When I asked to book a taxi the phone was just passed to me and I had to go through the options/wait on hold etc rather than them arranging it for me. They didn’t enquire about our stay during checkout or welcome us to come back to visit again. During our stay there was a couple staying in the room above us who had a big argument at about 3:00am with a woman shouting and crying and it went on for around an hour. This obviously wasn’t the fault of the hotel but it was uncomfortable and a bit concerning at times. We reported it to the reception as we couldn’t sleep but there was no further mention of it or apology for the disturbance or for it being allowed to go on for so long when we checked out despite us having phoned through. Also, a minor point but on the first day at breakfast our order was taken but the breakfast was brought out when I had a bowl of cereal still in front of me. Would have been better for them to allow some time to eat from the buffet before bringing out hot food. There was also a surcharge on some items at breakfast even if you paid to have breakfast included. Was a bit confused by this as the ingredients on the surcharged items seemed quite basic and I don’t remember this being mentioned when booking. Amenities 3/5 - this is quite a standard hotel so I didn’t expect it to have lots of amenities. There are two improvements that would have made the stay much better. Our room basically only had one plug socket. There was another that the TV was plugged into but you had to move a set of drawers to get access to it. There wasn’t any plug/USB sockets by the bedside tables. For two people with phones, digital watches and laptops etc it was quite annoying. It would be much better to have a double plug socket each side of the bed to charge devices. The TV was a good size but it didn’t seem possible to cast to the TV. Most people like to be able to cast from their Netflix/Amazon accounts etc so having the ability to cast to it would have been great.