Banyan Tree Sanya

首先要評價前台服務超級好，還特意給我升級了房型，環境就不用説了，很棒，很私密，很安靜，下一次來三亞還會住這裏，最後，評級一下我的小管家，服務態度一流的棒。

訂了4天的豪華別墅房，前台的小哥哥熱情的接待了我們並升級了海景別墅房，超值的體驗。酒店環境優美，私密性很強，關鍵服務特別棒！衞生打掃都很給力，海灘海水很乾凈。適合情侶度假。 🚗 交通： 🧹衞生： 🍃環境： 🔔服務：

全球的悦榕莊加上這個一共住過4個，真誠的説服務這個是最好的。所有的工作人員都很熱情，工作做的很到位，很貼心，特別是Jasmyn，感謝讓我體會到了賓至如歸。早餐品種也是可以，硬件來説因為時間久了些許陳舊，不過服務也可以讓人包容硬件一些了。過幾個月再來三亞還是會選擇這裏噠！夜床服務的小禮物都很可愛哦，啊，對了，來之前還致電給我問我有什麼需求，我説是我們的結婚紀念日，於是經理給我們升房了還佈置了一下，送了蛋糕和紅酒。感覺要説優點會越説越多了，還是大家來自己體驗一下吧哈哈哈

沙灘很美，日出日落非常出片。酒店私密性很好，入住很舒適。感謝管家vicky貼心周到的服務，給我們特別的旅行留下很多美好的回憶🌹

悦榕莊酒店系列是我所喜歡的，服務一向非常優秀，前台服務周到細緻，別墅自帶的泳池非常驚喜，1.5米深的泳池很喜歡，可以拍出美美的照片，早餐服務和口味都很好，房間也完美，下次還會來

Service exceeded my expectations in so many ways. It is the best service I have ever received in a hotel. We started with an unexpected upgrade, experienced the wonderful private pool and ended with a late checkout. One example of the amazing hospitality is that when we asked if there were lights in the pool at night, they set up additional lights. I am now planning my next trip back.

Beautiful hotel, Villa facilities are fantastic! Private pool in villla is kept clean with water at a perfect temperature. Food orders delivered to room by shuttles service which also provides fast movement around the property. Good breakfast with attentive staff. Clean beach with comfortable pergolas.

Banyan Tree, my home away from home ❤️ This was one of our best trips all because of the incredible facilities and services that Banyan Tree offers. You are treated like royalty from the moment you enter the grounds till even after we left. We forgot 2 items in our villa and the amazing ladies have shipped it back to us. The ladies at the front desk were amazing the buggy drivers were so helpful and the spa was incredible!!! We didn’t get everyone’s names but Acco on reception, Summer and Anna in the spa were some of the kindest hosts. Every staff member we interacted with, was so welcoming, helpful and friendly. Overall Banyan Tree is a 12/10. The hotel wins for us in all the small details like our welcome gifts, fresh fruit daily, daily pool cleaning and fresh towels and robes. The one and only feeling I have that isn’t 100% positive is the food prices at the hotel. Just be prepared for expensive food, especially if you want steak.

The location is lovely - ocean on one side and mountains on the other side. Landscaping is beautiful. Our villa was very private with the vegetation. Listening to the birds and seeing butterflies made the experience even better. Mia (reception) was available whenever we had questions/concerns. She was very professional and kind. Whenever we had food delivered, the delivery personnel was always efficient. Housekeeping was friendly and efficient. The spa was enjoyed by my daughter. She had a scrub and a water treatment which she loved. That's why the Banyan Tree is well-known for their lovely spa treatments. The personnel was great. However, they took away the foot treatment which was disappointing. Consider bringing it back. When checking out, Hickey's friendliness and humor ended our experience at the Banyan Tree on a nice note. I wish I had known the villa pool wasn't heated. Though the temperature was nice in December, it was too cold to swim in an unheated pool. The resort's main pool was available though. The outside tub didn't have working lights which prevented a better experience from happening. More care in the maintenance of the villa might be an idea. For example, our pool umbrella had rips in it and the patio pillows were stained. That's an easy fix. Breakfast was nice in the selection of food. I'm not quite sure how to describe the experience at the restaurant. It was assumed that we couldn't speak Chinese (a natural thought since we are foreigners). When my daughter (fluent Chinese-speaker) spoke Chinese, she was conversing nicely with one female server when all of a sudden another one tapped her on the arm to stop when she proceeded to speak to us in English. I'm not sure if she wanted to practice her English or thought my daughter's Chinese was bad. It was an odd experience. The most bizarre thing was when one of the cooks (Louis Gao) acted as a personal butler for a foreign guest. It was disturbing to the rest of us guests in how the foreigner was getting special treatment... even having salt and pepper put into separate dishes. (Salt and pepper shakers were on his table.) The chef was excluding the rest of the resort guests. Why was this foreign man favored? What made him so special? All of us, other foreign guests and Chinese guests, looked at the "show" with a feeling of disappointment. Please treat us all with the same courtesy.