Hoteles cerca del Old Lime Kiln Ruins, Condado de Santa Cruz

HR Training Needed The hotel is aesthetically pleasing, clean and has a great location (close enough to attractions, but far enough for some serenity). Common spaces and room are tasteful. Price point is agreeable. The check in staff was kind, helpful and accommodated our early check in as well offered local suggestions. I travel often on business and pleasure and have always enjoyed my stay at Sheratons around the world. We've had family banquets and have come to appreciate a high level of service at a Sheraton property. The Scotts Valley location fell far short because of one unprofessional, dismissive and rude staff member. All was well until it came to how the night staff handled noisy neighbors. It was 11pm on a Sat night. I heard a lot of chatter and boisterous laughs. It got LOUDER and woke up my kids. I called the front desk thinking it might be upstairs or next door. 10 min later a loud speaker comes on and the music is clearly audible and the bass vibates our shared wall. I hear several groups passing our 2 rooms in the hall and knocking on the door which opens and slams shut several times with ”Where's the party?” Lots of noise, yelling and expletives. Again I call and this time I say it's next door. Hotel staff warns them they are being too loud. At 11:40 the party gets LOUDER still. I decide to go downstairs myself to voice my concern and discuss any resolutions. The man on duty says you just called and I just talked to them 2 min ago. It was well longer than that. He was very curt and dismissive. When I expressed myself, he asked tersely and under his breath,” Do you want me to call them again? You know I can't make them do anything.” I asked for a transfer and asked who I may contact to address the current issue and compensation. He shrugs, ”We're booked.” I said ”Don't' you have an occupancy limit and do you enforce quiet hours?” He looked very bothered and irritable. He gave me his general manager's card and said he would be available Monday. He hardly let me get any words out. He exasperatedly said ” We're not getting anywhere going back and forth. You just want someone to yell at so I'm gonna get em for you.” He walks off towards the stairs. I feel afraid knowing there are a lot of people in the room next to mine and my children, likely intoxicated. I called the police department. By this time it was midnight. When he realized what I was doing he started jeering at me and interjecting. Calling me ridiculous. Saying how would I feel if he called my boss. I represent my place of work well as a professional and would have no issue with them seeing this review- so I said go ahead and he rolled his eyes. Then he yelled ”So you're going to call them for me doing my job? Oh, and YOU'RE GONNA GET THE BOOT!” Wow. I never raised my voice and he was being not only unhelpful but disrespectful to me. While I was waiting for the police, he came down the stairs and nastily and tauntingly said the party's broken up now you can get

Desayuno americano estándar, estacionamiento gratuito, gasolinera al lado, conveniente para comer y hacer compras. Fue agradable parar con los niños.

We stayed at this facility on March 10, originally with the intention of staying for one night only. The following morning, we decided to stay on for an additional evening. I went down to the desk at 11:10am on March 11, and the young woman behind the counter said that we should have informed them of our intentions ten minutes earlier (before check-out time at 11:00) and that as a result she could not offer us the room we were in. I asked her why, since the hotel seemed to me to be largely empty. In fact, during our conversation, she mentioned that there were only twenty new bookings for that evening. She then said that we needed to leave because the room needed to be cleaned, even though I assured her that we did not need it to be cleaned. I asked to speak to her supervisor, and she said that the supervisor was “on lunch” and again insisted that we leave the room. I told her that we would not leave the room until she clarified with her supervisor whether we could stay in the same room. She called her supervisor who said that it would, in fact, be possible to stay in the same room. I asked the young woman if she needed anything further, and I was then told that everything had been arranged, and we were all set for the additional night. At 1:25pm that afternoon, we received a phone call from a new supervisor -evidently after a shift change- who said that we needed to immediately check out of the room we were in. I said that our stay had been cleared with the previous supervisor. She said that she was the supervisor now, and therefore we had to leave. I said that I would not leave until she communicated with the earlier supervisor about the misunderstanding. She said that if we did not check out of the room, she would call the police who would arrive in 10 minutes. We promptly packed our belongings and gave our key cards to the front desk. Later that afternoon, the IHG (as well as Booking.com and Expedia) website advertised availability for that night of the type of room we had just vacated. All that needs to be added to this strange narrative is that we are IHG members, and have never such a bad experience in any of our stays at an IHG hotel.

La ubicación es excelente, el hotel más reciente cerca de la caminata. El estacionamiento es extra (20 dólares en la actualidad), pero al menos está en un sótano seguro. La habitación es muy limpia, el personal del frente es muy útil.

Stayed 1 night during road trip. Rooms were comfy and clean. Was in room 104, ground floor close to the vending machines. No issues. Slept well. A/c worked great and staff was friendly. For the price and quality it was comfortable for what it was. Had a car and drove around rather than walked but everything was so closeby. The beach, Trader Joe’s and target were all 5 min. away and 20 min. from nearby redwood park. Would recommend. Breakfast was very bare but had the Activia yogurt and some packaged baked goods.

La noche del día, el hotel de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la ciudad de la Como no he hecho mis reservas a través de Hilton y me ha quedado muy claro que mi Hilton Honors en posición no tiene sentido aquí, ni siquiera la botella de agua de bienvenida habitual y ha tomado varias pruebas para mi conexión a internet sin costo; Si hubiera hecho reservas a través del sitio web de Hilton Honors, las cosas podrían haber sido diferentes. El exterior está pintando de un marrón profundo con trim azul a un color gris con trim azul. El restaurante ha cambiado su nombre y el interior es ahora muy sp**** y severo. La cena al aire libre es todavía muy agradable. Los jardines están bien mantenidos y la zona de cena al aire libre está junto a un hermoso cuenco y caída de agua. Comí en el restaurante una vez para la cena y una vez para el almuerzo, el servicio y la comida fueron muy buenos. La habitación de la habitación es muy agradable, pero no me gusta el lugar de la habitación, pero el personal de la habitación es muy agradable y muy agradable durante mi estancia. Las instalaciones están mezcladas, no hay ducha ni lavado de cuerpo y sólo un bar de jabón para el tubo y la chupa, pero buenos cafés Starbucks para el cafeterino en el cuarto, un pequeño refrigerador y una gran TV. La Internet ha salido varias veces durante mi estancia, que desafortunadamente también elimina la televisión. No había ascensores cuando era un Best Western y todavía no hay ascensores a las habitaciones de segundo piso, no estoy seguro de si eso es en los planes de actualización de la propiedad, pero hay 6 edificios separados para que no puedan estar en los planes inmediatos. Los pasillos y las puertas pueden ser altos, en una noche de fin de semana ocupada que puede ser perturbador, ya que la gente es más probable que caminen con la horaria en todas las horas. El hotel está muy bien situado, y el hotel está muy bien situado, muy bien situado, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca de la ciudad, muy cerca No creo que hayan sustituido las camas, hay dos en la habitación y ambos muy firmes. La cama es agradable y hasta las normas habituales de Hilton. Me sorprendió descubrir que están cobrando el estacionamiento, aunque es totalmente inseguro. Me dijeron que podía limpiar cada 4 días, pero sólo si me llamaba para planearlo. El sistema de calefacción/refrigeración es todavía la antigua unidad de pared de estilo motel. Había señal de que la unidad estaba controlada por el termostat de pared. No, necesito

I stayed from March 31-April 2. The room is reserved to accommodate two adults. When I checked in the front desk I was given door hanger that if I wanted to re-use the towels that there is a points credit to do so. First thing I notice - I was not offered any drinks/snack but instead I got my welcome amenity in points. When I enter the room the first thing I noticed was the chipped tub (really big ones) . The room was clean overall. On April 1, after a long work day, I returned to my room (around 9:30pm) and found the bed was not made up and the towels were not replaced. I called the front desk (Shery - white female) and she told me that since I get the points for not getting the towels wash that I will not get my new towels. I said I did not hang the green door hangar because I want new towels I also asked why the bed is not made up. She said I must have put the do not disturb sign. I told her I did not put any sign at the doors at all and when we left that morning , the cleaners are right outside. I asked her what I need to do to get new towels (trying to overlook the non made up bed). Disdainfully, she said I will not get any towels since I receive points (the points I received btw are for the amenity - not the towel re-use). I told her take away the points she said she can’t and that I will not get any more towels —- I asked for the manager and she said she is the only one there. Instead of trying to be a good host to customer, she refuse to acknowledge my request for a long time before she finally gave in and told me to come down the front desk and pickup the towel (not even ordered to deliver them). This is the worst service I received from Holiday Inn Express that is considered as 4 stars accommodation). I have always stayed with Holiday Inn on business trips but I have not been treated this bad from a front desk manager. I had the choice to go to Hampton inn in the area but I chose to stay at Holiday Inn and now I fully regret choosing Holiday Inn at Watsonville. I am hoping this is just one bad front desk manager and not the norm on how paying customers are to treated. Very very disappointed. I strongly NOT recommend going to this Holiday Inn in Watsonville. I often not give any bad review and try to understand the situation but this one i just cannot ignore. - Brigitte