Alpenhotel Kaiserfels

Bedingung war sehr freundlich, lage war auch ganz okay leider gibt es im zimmer kein smart tv im ein film anzusehen Sauna war ganz ok wasser im pool war etwas kalt frühstücken war reichhaltig sehr große sortiment im zimmer rach es etwas komisch und der kühlschrank im zimmer war verschmutzt

Sehr schönes Hotel mit tollem Service!

We have stayed at Kaiserfels for the last few years and 2026 did not disappoint! We spent the first week of Feb here with friends and family (8 in total). The reception staff are extremely helpful and friendly, assisting with lift passes and also taxis as required. Rooms are very clean and have good storage, excellent showers and comfortable beds/pillows. The rooms are warm but the window is easily left open if fresher/cooler air is desired. - worked well for us. The food (buffet) is of a superb standard and there is always a huge range of choice. The restaurant staff are cheerful and chatty, it is nice to have the same person all week - Simos was very obliging and lovely to talk to. He remembered our drink orders/preferences immediately. The boot room is ideal for drying/storing your equipment and this hotel is definately ski in/out with the gondula just out the back of the bar. My only negative point is that the hotel bar is a little warm for us in the evenings but there was the option of sitting in the reception area - or using the 'Rock bar' situated at the rear of the hotel. All in all a wonderful stay yet again and we will be returning - thank you!

The room was very clean, the location was incredible, and the staff were consistently friendly and extremely helpful. Both breakfast and dinner were excellent - plenty of variety, great quality, and meals we genuinely looked forward to each day. Unfortunately, we weren’t able to enjoy the sauna, pool, or gym facilities, as they closed at 9:00 pm. Given our daily schedule, a later closing time (even 10:00 pm) would have made a big difference. We would have gladly given this hotel a full five stars; however, the sleeping arrangement was disappointing. The “queen” bed advertised was actually two twin beds pushed together, which created a noticeable and uncomfortable seam down the middle. In addition, the sheets and blankets were also twin-sized, requiring separate bedding for m wife and I. This made it difficult and uncomfortable to sleep together under the same covers. Overall, a wonderful hotel in many ways, but the bed setup significantly impacted our comfort during the stay.

We stayed in Alpenhotel Kaiserfels St. Johann the last week of September, we had booked an escorted tour with Topflight from Ireland. The hotel was absolutely fabulous, exceptionally clean, staff were very friendly, welcoming and professional and the food was amazing. Room - We stayed in the older part of the hotel. The room was spacious considering we had an extra bed for our son. It was spotlessly clean. There were plenty of towels, two robes and slippers, shower gel, shampoo and hand soap. It was a bit strange having the toilet in a separate area to the sink and shower, luckily we had our own hand wipes, it might be a suggestion to provide these as there is a hygiene concern there. WiFi worked great and the TV had a couple of English speaking news channels. The balcony was a great size with stunning views of the Alps and valley. Food - We had breakfast and dinner included (half board) which was buffet style with a huge selection to suit everyone's tastes and a different theme for dinner every evening. Food was of a very high standard, absolutely faultless and staff were amazing. Upon first arrival you're given a table for the week which is great. Shout out to Sofia who was a fantastic waitress and exceptionally good with our son, so friendly, helpful and kind. The only issue I have is paying €3 for water, I do think this should be included in the price. Hotel - The hotel itself is located about 25/30 minutes walk from the town centre or €10 taxi fare each way. It's in a very peaceful and quiet location, the sound of the cowbells was lovely. It's a fabulous modern hotel but could do with a bit of entertainment for guests in the evening, most people in the bar were playing card or board games, not much atmosphere really. There was plenty of amenities eg. indoor pool, sauna, kids playground and playroom etc during the day. All of the staff from the cleaning crew to the kitchen/dining crew and reception were so helpful and attentive. I'd like to especially mention Judith on reception for being so helpful and friendly answering all our questions with ease. Overall if you're looking for a stylish, clean, quiet hotel with beautiful views, great food and attentive staff this is the one for you.

This is the fourth time we have stayed at this hotel - another great holiday. Thank you to all the staff - the very welcoming Reception staff, the lovely couple who cleaned our room and left it spotless and to all the waiting and kitchen staff who worked so hard during our two week stay providing fantastic dishes every night. The standard of the buffet and dinner at breakfast was amazing. Enjoyed our daily swim in the lovely spa area. The fact that this was our fourth visit says it all and we will definitely be returning for more of the wonderful Austrian hospitality at Kaiserfels. Special thanks to Katrina for organising our stay as always so lovely, helpful and efficient!

We had a great time at Alpenhotel Kaiserfels. The staff is very friendly, the hotel has great location just next to the lift, the rooms are spacious and clean and both breakfast and dinner were excellent. The pool is also quite larger and there's activities for the kids such as foosball and a kids room.

AMAZING TIME, THIS HOTEL CANNOT TRULY COMPARE TO ANYTHING I HAVE EXPEREINCED BEFORE, THE AMBIENCE, FOOD, AND EVERYTHING WERE ON A COMPLETELY DIFFERENT LEVEL, I WOULD RECOMMEND THIS HOTEL OVER ANY OTHER HOTEL IN THE AREA, YOU CANNOT TRULY BEAT IT FOR THE PRICE POINT AND EVERYTHING IT HAS TO OFFER.

We have been coming to this hotel since 2015. It is the location that is fantastic at the bottom of the slope, the staff (especially Catrine) who always provide a warm welcome and know how you are and what your needs are. They know their job very well...hospitality at its best! The rooms are spotless and equipped with all comforts and the restaurant and all the other facilities (welness, gym, swimmingpool...) also deserves a big compliment! We will be there again this year for Christmas!