Best Western Hotel Ferrari

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這次是一個超大房間，配有一張雙人床，一張單人床，一張沙發床，住四個大人都沒有問題。裝修有格調，跟羅馬同品牌酒店比，那不勒斯增加了早餐。屬於回頭還來的體驗。

Hemos estado utilizando los servicios de este hotel alrededor de diez años, dos veces al año, y siempre hemos tenido un check in y check out sin problemas, muy buena limpieza de las habitaciones y servicios. El desayuno buffet y el servicio de taxi matinal del hotel a la zona CIS incluidos en el paquete son los dos servicios principales de este hotel.

Nos alojamos a principios de mayo de 2023. Aparte del esplendor de la entrada y el vestíbulo: una decepción. Hacía 28 grados en la habitación, el día era especialmente caluroso, ¡pero NO HAY AIRE ACONDICIONADO! Cuando bajé a recepción, el gerente me advirtió que estaban en mantenimiento y que si realmente quería aire acondicionado, ¡podía abrir fácilmente la ventana de la habitación! Casi una burla. (Lamentablemente ya había pagado la estadía completa) Nunca hubo aire acondicionado durante los 5 días de mi estadía...afortunadamente regresé al hotel todos los días por la noche, después de las excursiones. Hablemos del baño (ver foto del baño de 4 estrellas). Estaba ciego, obviamente, pero el extractor de aire estaba averiado. Muy poca luz central y la luz del espejo funcionaba de manera intermitente (probablemente por razones eléctricas); Llamó al técnico, que llegó con una bombilla nueva, pero no se pudo hacer nada. Me detendré aquí... pero puedes descubrir otras comodidades alojándote en esta propiedad... ¡mis mejores deseos!

Broken air conditioning. Inability to rest. Inability to rest. A hotel - as they say - under renovation but below the best expectations. I hope that the management of the Best Western chain will redevelop the hotel and resolve the existing problems promptly

I stayed at this hotel during a short holiday and we were delighted when we found it online as it was between Naples city and places like Salerno and amalfi. They advertise that they have shuttles going from the hotel to the airport, unfortunately by this they meant they would organise a taxi for you and this is where we experienced problems. We ended up having to get a 15 minute taxi from a nearby train station to the hotel which cost us €60. The taxi driver would not speak directly to us and told us we would have to book through the hotel. Trying to get anywhere was a nightmare as they told us the closest train station was far too long away to walk to and that we would have no choice but to get taxis. We were quoted €130 for a one way taxi to a neighbouring town. We decided to have a look online and found that that there was a train station 30 minutes walk away (s.vitaliano train station) where we could get a train to Nola and from there be able to get a train to almost anywhere. I was disappointed that the hotel had chosen not to mention this and couldn’t help but feel they were taking advantage of the fact we were unfamiliar with our surroundings to allow local taxis to charge us ridiculously high rates. I am not writing this review just to complain about the hotel but to advice any future guests that it is possible to get a train from close by to save them hassle and money. Besides this issue the hotel was nice. It was very clean and the cleaning staff that we ran into on our second day were absolutely lovely. The restaurant staff were also lovely. The staff at front of desk were helpful at times but also came across as cold and uninterested at other times. Overall, if we had been given the correct info in regards to travel I would have given the hotel a 4/5 but unfortunately that was not the case.