Mim Sotogrande Meliá Collection

I never write a review but have never experienced such poor service. We stay in a number of different hotels all over the world with different standards and high expectations for this in Sotogrande. The service is so poor, staff are rude and so so slow. The hotel is under staffed and the staff and not trained in how to manage customers. The rooftop and the pool are so small. They should not allow anyone to reserve sunbeds and should have staff that are multilingual to mange this. Famiiies were coming up to empty sunbeds being turned away by rude guests that had ‘reserved’ them. The room service menu had no basic food on it and the restaurant were unable to accommodate any alterations. Glasses in the bedroom were not cleaned after the cleaning service had been. This is a shame as the hotel is a really lovely setting and building.