Usuario invitado
3 de abril de 2023
Only 24 hours before we left we were informed that 2 out of the 3 pools were not in use being under "repair" - giving us no chance to cancel and find a new accommodation. Given the pool area is a very important part of our holiday this was disappointing to say the least. This necessitated our having to spend additional sums to venture to other resorts to get any enjoyment on our holiday. However this was only the start of of very poor experience with the "resort". Yes two of the pools were closed and this was obviously not a recent event. The remaining pool was not only tiny but was never cleaned and was full of dirt. The maximum of 14 beds at this pool were hard white plastic, uncomfortable with no brollies for shade. Access was by going down stairs to then walk up more stairs - the ideal access from the bar area was locked off by a gate. The whole resort was in a very very delapidated state, worn paintwork, wires hanging everywhere, areas closed off and very dirty, corridor lights not working, smell of urine in places (multitude of dogs in the complex which seems to be more of a residential type) a bar-b-que area which has neither been used or cleaned in a long time. The was no attendance at the "reception" area, despite going several times, and the toilet in this area has no lock on it. The beds around what would have been the main pool were all hard white plastic and not a brolly in sight. We stayed in the Estrella apar**ent which was well appointed - however the infestation of cockroaches rendered the kitchen unusable as you returned to the horror show of them running about work surfaces, drawers, cupboards. This again cost money in having to dine out instead of self catering as we had booked. I have to add i dont believe this was confined to this property as the smell of insect spray permeated from other properties. All in all my advise is do not book this resort if you are looking for a relaxed, enjoyable, beastie free holiday
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