Sonder Hayes Valley

This was a good option for a trip with my parents. Note that the units are at least up one flight of stairs. The unit we stayed in was in aka condition. The shower drained poorly and there looked to be some stains on the carpet. The beds were comfortable and the linens were nice. I am not sure if I would for sure stay here again, but for one night it was fine. The price was affordable too, which is always a plus!

Nice location for a Hayes Valley visit. Clean room and facility. Responsive via online chat. Near a busy street so was loud at night.

The location is residential but full of places to go. The check in very easy and the common spaces very nice. The room is the right dimension, well equipped and clean. Suggestion: put some more hangers at the entrance.

This was our first time staying at a Sonder hotel and we loved it. It’s strange to stay at a hotel with no reception but the lounge was large, bright, and well appointed and our room was nicely sized and had a generous outdoor patio. You also can’t beat being in Hayes Valley which is both centrally located and has great food, drinks and shopping. We’ll be back.

Room was like a sauna with no way to control

The location was great if you want to be in Hayes Valley, which is a wonderful little spot in SF. However, the app experience requires jumping through tons of annoying hoops to get going. Also, there’s are way too many texts and emails pestering for updates on check in times, check out times, polls, etc. We were trying to enjoy our evening out and Sonder interrupts to ask when we are going to check out. A regular hotel doesn’t pester you like that. I am fine with a digital front desk, but I don’t want my hotel room to require me to be glued to my phone. The room shouldn’t be my first priority when I travel. Just let me arrive and depart within the bounds and stop trying to get me to optimize your utilization. The hotel room was just a bed and a bathroom, modernized relatively cheaply. The towels are stored by the front door as far as possible from the shower, despite that there is towel shelf in the bathroom. The TV requires logging into all your streaming accounts on a Roku, with no voice assistant - a digital experience in the clumsiest way possible. It wasn’t clear whether we could store luggage after our check out time and the app messaging assistant didn’t respond to a question about this. I rarely leave bad reviews, but overall effect felt a bit like a slightly better version of a rent by the hour room. Could be much better with some care.

Loved the ease of checking in via the app. The room is cozy, but for someone who is traveling for business and not spending a ton of time in the hotel room it was perfect. Bathroom had nice toiletries and a full-size hair dryer... huge plus. Bed was cozy and they had QUALITY coffee for the little coffee maker in the room. My spouse tagged along for this trip and used the lounge / co-working area for the day and said it was also very nice. Only thing I will note is that the walls are a bit thin. We could hear the person staying in the room next to us talking on the phone and their alarm going off in the morning. Not a huge deal though. Will definitely stay here again next time I'm in SF!

A wonderful place to stay! It's unique and easy and quite beautiful. The rooms are very warm - central heating that can't be controlled. Each room is provided with a small fan but a better cooling system would help. Luckily the windows can be opened but it was loud with traffic and rain. My room was at the top of two steep sets of stairs and with a heavy suitcase, it was difficult. However, I loved the convenience of everything and the no contact style. The building was old (of course) but updated very well. The room was small but totally sufficient as I stayed there alone, and was there for 4 nights on a work trip. There was a very nice welcome note plus some nice snacks in my room upon check in. Will definitely come back and hopefully stay at another Sonder location someday.