Red Roof Plus San Antonio Northeast

We asked for addition towels and the gentleman at the front desk, acted so put off having to get us towels. Then handed us 1 towel and acted like it was the ONLY towel left in the entire hotel. He could ONLY give us 1 towel is what he said.

The sheets and comforter was dirty with blood stains and pee stains which is unacceptable. When I requested new sheets there was no one available to bring them to me—I had to go down myself to get them around 10pm. I would not recommend this property. I did not enjoy my stay.

The hotel looks nothing like the online picture!! The room was not the cleanest, bathroom toilet was stopped up!!! 1 roll of toilet paper, no towels … I will never stay there again!!! That hotel needs help!!! And it smells!!!

The towels in my room were disgusting. One of them had brown stuff on it. Not just stains but solid material stuck to it. The other was very worn out with stains on it. I called the front desk and they brought two new towels but they were also stained and old looking. We ended up buying towels at a local Ross. The a/c also didn’t work well. I had to turn it down to 66 and the room was still hot and muggy. The bathtub was clogged, although they did fix it quickly after I told them about it. No turndown service was given to our bed.

This place was horrible. The beds are not comfortable at all and it smells funny. There was a blood stain on the bed sheets and a knot of hair on the bathroom floor. Just shows how much they “clean”. The bathroom sink was dirty and there was none of the toiletries that they usually give away. Was charged $200 the night when this is typically a $60 hotel. It’s spring break week and I was just trying to visit some places in San Antonio, so I didn’t mind the price, but had i know it would of been this bad I would of never booked. I didn’t leave right then and there because it was to late to book elsewhere and with it being spring break it was hard to find a hotel. Also they stole my license plate in the parking lot. Yippee! Would give zero stars if I could.

I had 2 rooms, 1 for me, 1 for my mother and sister. I got to my room and it was dirty. Tar on the floor, carpet had stains, and felt dirty in bare feet. The other room had roaches and was just as dirty, no tar though. The person behind the desk at night was very apologetic and offered a refund, but did not know how to process it. She asked me to call the following morning to get a refund from her manager. He was not apologetic at all. Was refusing a refund, and proceeded to tell me that because I was there a couple of hours before I reported it, that he didn't need to refund. I told him that I expected better customer service and a clean place to stay. I am furious with what he thinks is suitable for someone to put there toothbrush on. The night lady even took pictures of everything that was wrong, but he wasn't having any problems with the conditions. I would not ever, EVER, recommend this hotel to anyone. And I've stayed at some pretty bad places.