DoubleTree by Hilton St. Paul East

Clean and tidy. Nice comfy bed. Spacious room plus the refrigerator was really helpful for keeping my foods from being spoiled. Nice restaurant. Highly recommend this place. It’s worth the price. Thank you

This past weekend (April 10 to 11th) we stayed here for dance competition. Knowing that check in wasnt till after 3:30pm we were in no rush to get down there. Its was 5:30pm when we got parked and headed to the lobby. Much to our surprise the lobby was busy with a long line and only one lady behind the counter. Waited in said line to check in and was told rooms werent ready this was at 5:45pm. Look i understand there were multiple events going on.. But truly there is no excuse for having no rooms ready. We were told it would be a 15 mins TOPS wait and she took my phone number to call when the room was ready, even though i said wed be seated right by the front desk waiting. 15 mins goes by... then 30 mins... now 40... after 45 mins i politely asked the lady how much longer she assured me we were next. But we werent, i watched another family come in check in and get keys without having to wait for a room to be ready. (Mind you i had booked and paid march 29th) It had been an hour before the guy asked if wed been taken care of. Finally got into the room, that was haphazardly cleaned. Ants in the bathroom, no outlets that worked, floors dirty and an ac unit that was broken. Had there had been another hotel available i would of left and gone there. Only good points were the free breakfast; Kim our server that morning, she was very sweet also the pool was clean. The fact i had to pay a 3rd party to park in a destroyed parking lot is insane especially after paying 300 a night.

Service was great. The beds and pillows were so comfortable! The bar and restaurant were closed down for the night and that’s why we stayed there for that reason. Very disappointing.

Excellent location, close enough to downtown yet quiet and easy in and out. Super friendly staff, very clean room, overall excellent stay and would highly recommended!

It feels nasty as hell to pull into a hotel and be instantly nickel and dimed with paid parking, instant awful impression.

The place feels outdated, and charging for parking is frustrating. The staff weren’t particularly welcoming either. I also noticed the front desk staff speaking rudely to a member of the cleaning team, which was disappointing to see—everyone deserves to be treated with respect. I used to admire DoubleTree, but after this experience, I won’t be staying there again.

The only complaint I have is that you have to pay for parking. As far as I can tell, there is no security provided, the parking lot is an open one in what appears to be a suburban environment with no other businesses close by. I have trouble understanding why payment for parking would be required. It's not like they have to prevent non-guests from parking there or as if they provide security for your car.

always book rooms here love the pool area with hot tub. my son loves it . an how quite the rooms are an don't get bothered from staff