Element St. Louis Midtown

my room was on the 6th floor (625)right below the bar/night club. This was on a Friday night. I wanted peace and quiet in my room after a long drive to St. louis. I not only heard the music but felt the bass. Called the front desk. They did lower the music and bass. The front desk did agree to switch my room the next day. If you book, ask Element not to put you on the 6th floor!

酒店本身比較新房間也大，整體算是整潔，但冰箱裏有先客人的外賣沒清。美式酒店沒啥備品，拖鞋等的需自備。有帶早餐，但沒有任何蔬菜。

房間很乾凈，設施齊全，吧枱這裏還有打印機隨時可以用。服務很好。對面就是超市，很方便。

Clean room but front desk manager ruled unprofessional! Also we couldn’t utilize the roof top bar, the hotel was charging $30.00. I think it’s a shame to do this to the guest at the hotel. Where are you staying when they had only one bar in the whole entire hotel they had no other entertainment and they wanted us to pay. I think that was very pity, unprofessional low class.

The staff was so kind and caring, it made our 5 day stay even better! If you put the address in Google, it will take you to the back side of the building. Also, if you came from out of state and need a quick meal on the first night - just walk across the street to the Fondry. Enjoy!

The absolute worst staff I have ever had the displeasure of working with. The facility itself is nice, pool was cold, breakfast great, however— they charge $28 for valet parking (or $42 for self parking!) and kept us waiting at check in for over 5 minutes. At checkout I thought we were all good, but they overcharged me $200. When I got home and realized the mistake, I called to try to resolve it. I have made over a dozen phone call to the hotel and it met with hang ups, waits that eventually hang up, incompetent employees who say they will look into it and never call back. It’s almost impressive how awful they have been. AWFUL! Do not even risk it, if you have a problem you will not find help. Stay somewhere else.

This property is a great place with 1 exception: there was no hand soap for the bathroom. I requested some from the front desk and dish soap was sent up. I explained that I needed hand soap and was told they did not have any. I asked the ladies cleaning the rooms in the morning and received the same answer. It seems to me that a hotel of this caliber and expense could afford to have hand soap available. The breakfast staff, the valet staff, and the front desk staff were great. Acts 4:12

Clean room, good breakfast, open and spacious lobby and outdoor shared spaces. The room was missing hand soap and parking was expensive but otherwise good experience overall.

Decent enough hotel but we likely will not stay again or recommend to others. Self-parking was more than Valet Parking, which is the opposite of what we've experienced everywhere else. Valet is a service and should require an upcharge. if used Instead, this hotel makes you pay $12 more just because you want to park your own car. When using self-park, the lot is behind the hotel in retail parking and we were told to use the backdoor, which was very difficult to find as it was an unmarked grey door like other retail doors. After walking around aimlessly, another guest saw us with our bags and told us where to go. Our room was clean but the body soap pump in the shower didn't work. We had no hand soap in the bathroom and the bulb in the floor lamp was burnt out. Our thermostat was blinking low battery the whole time so we were afraid it would quit working but that didn't happen during our stay. It just felt like the previous cleaning and walk-through was likely rushed. Breakfast would have been good but there is only one cook making sausage, eggs and pancakes to order. A larger family ordered right ahead of us as we were leaving and the cook told them it would be awhile so we didn't even bother. We left and got something while we were on the road. Overall, it did the job and we had a bed to stay in. Just not worth a recommendation to family and friends.