Not so long ago, I stayed at the Tower House Hotel 1066, in St Leonards. In all the time I have been travelling (and that is a good many years!) I cannot recall ever having left a negative review of a hotel or guest house, where I have stayed. It is not something I like to do. However, the Tower House Hotel, definitely deserves one. The worst part was that they tried to charge me for something I had already paid for and I have come to the view, their action, was deliberate. I had made a direct booking and this was done online. Initially, I paid a £50.00 deposit and that was fine - no issue there. Upon arrival at the hotel, I was due to pay the balance due and that is what I did by way of my credit card. Curiously, I was told, when the payment went through, that no receipt was possible from the card machine. I then asked for a hand written receipt and my request was met with silence. I decided to give them the benefit of the doubt and later, checked my credit card account online. I could see the payment had gone through, so left it at that. However, on the day of departure and later that day, I received an email from the hotel requesting that I pay the balance due and that it be done immediately via a link they included with the message. By reply. I advised them I had paid the amount upon my arrival at the hotel. Additionally, I sent a screen print from my credit card account, which clearly showed a named payment made to the hotel for the exact amount due. I later received a very brief reply from the hotel basically saying a receipt would be sent to me. No receipt ever arrived and I chased a number of times for it. Each time I sent a chase message, it was ignored. I think this shows what they must think of the customers. Clearly, the hotel thought I would pay twice but I don't fall for that kind of trick. In regards to the room I had, it was very small and some would say, cramped. I doubt there was enough room to swing a cat. The cleaning wasn't great as there was dust in some corners, I had to deal with a few spiders - a couple of which were in the recessed wardrobe (certainly not where you want to find any!) and a few high up near the ceiling, and in my time there, the shaver light in the toilet/shower room didn't work, the showerhead, which fitted into an alarmingly wobbly attachment on a plastic pipe, attached to the wall, looked like it may come apart almost at any moment, a neighbour next door decided to play his guitar, at times and my room (which overlooked the back and the rear seating / garden area of the hotel) had on one warm night, people talking loudly until just before midnight - no early night for me on that occasion. To top it all, one day, I even found a grass hooper in the shower cubicle - it went for a swim down the toilet. I had stayed for a few days last year and decided to give the hotel another go. I worked on the assumption that things may have improved but it was not the case. In fact, th
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