B&B Hotel Caen Mémorial

Hôtel moyen

At the time we arrived at the hotel the reception desk was closed. Unfortunately we had difficulties checking into the hotel as the self check in machine wouldn’t accept our booking code. It was very stressful. Luckily a staff member of the hotel that was of duty helped us out. She was helpful and friendly. She experienced the same problem and had to make a phone call to get the right booking number that was very different from the number that was given to us by ***********. The hotel itself is in need of renovation. Lot’s of old fixtures everywhere. The room size is ok but there is a strange smell coming from the bathroom. The only place to keep your toiletries is right above the toilet bowl. Make sure you always have the lid closed as toiletries can easily fall into the toilet! Towels were very small and worn out. The bed was uncomfortable and felt rock hard. No airconditioning available so it might get uncomfortable on hot days. We had much better experiences at other budget hotels of the same brand. Unfortunately I cannot recommend this hotel.

Have stayed 1 night out of 2 never again. We had a mentally disturbed person in the next room who constantly banged on our door and was running against his bedroom wall as if trying to bulldoze into our room. He also kept trying door handles to other rooms. The reception is closed at night no staff available. On complaining this morning the guy was incredulous stating that the guy was a longer term hotel guest and the hotel is aware that he has caused problems with guests previously. At breakfast my daughter who was in a different room was subjected to her door handle being tried several times, and s family of 4 from Holland were also disturbed by him and they were on a different floor. This is very disturbing. Further to the above mentioned the paid for breakfast was a farce. Don't waste your money. I would like my money refunded. Have just returned back to the hotel to find the reception guy hasn't made any effort to move the mentally ill schizophrenic. The receptionist thought it quite amusing . I don't find it funny neither acceptable for this to occur and not be dealt with appropriately. The response from band b client services was to have the reception at the hotel deal with the matter. B and b clearly don't want to deal in the short term client interest. The response is atrocious given they had my phone number. All this and I had trouble with my second booking at a b and b hotel who despite being paid over 330 euros in full two years ago made errors and told me my account wasn't paid. This hotel chain is a joke! The response from client services was to contact reception, this I had already done. Clearly giving me the runaround.