Atitaya
3 de febrero de 2024
I booked and paid higher rate to get room with 2 king beds. However, when I checked in the staff told me that they don’t have a type of room I booked. The staff told be that the hotel was overbooked and my room already taken by customer who checked in first!! So they honored us by given 2 rooms that not next to each other with one small bed in each room. My husband me and my 10 years old ended up sleeping together in one small bed because we brought only one luggage and want to enjoy the night together. Since I paid the premium price for the premium room but ended up sleeping at the lower rate room the hotel didn’t offer the discount or apologize for their mistake. The room looks clean for the eyesight but there is a bed bugs so you should be aware.
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