American Inn & Suites Russellville

We booked a room well in advance. Hotel prices went up after we booked. And wouldn't you know it, they e mailed to tell me a "computer glitch" resulted in my booking being canceled at short notice, which allowed them to sell my room to someone else for more money. Think you can trust this place to honor your booking? Best to look elsewhere.

Quiet, convenient, owners really nice, could park right in front of your door.

We reserved two rooms and arrived after midnight. One room was okay although the floor, a hard surface not carpet left black feet from walking across it. The other room was not cleaned at all. It had trash in the only trash can and the bed was unmade. We complained and a maintenance man brought new sheets a put them on and then made another trip to get washcloths and towels. He also brought coffee. He apologized and was a nice man he cleaned the bathroom. We spoke with the night clerk and he said we would have to talk to manager. The manager was not in when we checked out the next day and when we called said he could not credit refund any portion of the room. and we would have to speak the the owner who is out of the country. Would not recommend and will never stay here again.

Hotel was clean and the staff was friendly. The toilet was really short.

While sleeping I felt something bitting on me in the night, and the WiFi service was terrible

There was a mix up with my reservation through a third party company. The hotel staff were very helpful. The room itself was clean and comfortable, and the atmosphere was quiet.

This time while staying here, room 153 smelt like cigarettes and the hot water took forever to get hot

Comforter had cigarettesburns. No top sheet.