Usuario invitado
1 de marzo de 2024
This was the best overall hotel experience we have had in all our years of traveling. During our week stay, the hotel was comfortable to both sleep and relax in. During the day the street along the hotel had a bit of activity, but at night it was perfectly quiet. We were able to bring back and reheat food to avoid eating out all the time, which was a bonus. However, what made our stay exceptional was the staff (Umberto, Annalisa and Manuel). They were always genuinely and warmly welcoming us by name daily almost as if we were friends/family, offering great suggestions on places to eat and things to do. One of us had a dental issue and Annalisa was able to get us an appoint with her family dentist. On the day of the appointment, she was at the dentist's office to help with translating into English. Tell me a hotel that has staff that would do that? We could have stayed at any highly regarded hotel in Rome. But the daily interaction with the staff is what makes or breaks a wonderful vacation. Palazzo Scanderbeg is exceptional in every way and we would not hesitate to return with people like Umberto, Annalisa and Manuel at the hotel.
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