Urben Guesthouse

The unit was just as advertised… Very close to Termini train station and walkable to many points of interest. It was a great home base to return to after hours of exploring Rome. The only thing to note is that the shower takes a while to heat up, so just be patient.

unfortunately we were there 12-15 july, during a heatwave. Instead of air conditioning (not advertised), or a ceiling fan(advertised), were two extremely noisy floor standing floor fans, which didn't do much more than circulate warm air. Fridge barely worked, non working coffee machine was changed, floor looked like it had been mopped with dirty water,paintwork was chipped and dirty, bottom of toilet door was rotting away, safe was lockable by key (easily duplicated), daughter's sofa bed wasn't long enough for her to stretch out. Terrace area, while large enough to be potentially a game changer, was furnished with 2 metal chairs, a rusty metal table, a number of dead plants, and 4 wall lights, of which only 1 had a working lightbulb, had a unpainted concrete floor, and dirty walls. For the cost of a weekend stay, this area could have been made very nice. The place badly needs some TLC. The weather is forecast to get hotter in the following week, and I feel for the next occupants. On the plus side, Camilla let us store our baggage on the day of departure, although not secured .

The place was a total waiste. The AC did not worked, the ceiling fan cracked all the time, one window is broken, thus could not be opened to get fresh air, No human being available at any time to handle these issues, I called the number on site a few times only to hear they were not available. DO NOT STAY AT THIS PLACE...

There are pros and cons to staying at this property. Pros: The property is located in a very safe convenient location. About a mile walk to all major attractions in the center of Rome. The staff is very very kind. Responded pretty quickly via WhatsApp. They coordinated our transportation to and from the airport to property seamlessly. It is spacious and provided enough room for 3 adults. Staff held our luggage until we departed at 5:30 in the evening, since check out is 10:00 am. Which is pretty early, would be nice to have a later check out time. But didn’t expect it since we knew ahead of time it was 10:00 am. Cons: There is no air conditioning. I was under the impression there was AC, but the staff provided two extra fans for our room. But still very hot and muggy in the room during June. The ceiling fan, does not work on high. There are 5 levels, once you go up to level 3 it’s makes an awful noise that sounds like something scratchy across the floor. It’s terribly obnoxious. We didn’t find out till day 3 the noise was coming from the fan. When we arrived we didn’t know about online checkin and when we arrived we weren’t sure how to go inside since the doors were locked. However the manager of property called me promptly and opened the door remotely, and allowed us to wait inside until he arrived or check in, and he was very helpful and kind. Overall the lack of AC would be the only deterrent for me not to rebook. If this was fixed would def come back.

Overall, it is a great guest house! The staff makes sure that it is clean and that nothing is missing. The location is suitable for travellers that want to explore many areas of Rome, since it is a walking distance to many of them. There are a few restaurants near the guest house in case you are super hungry, but I recommend to explore other areas to taste delicious Italian food. For the check-in, it is not flexible so make sure to do it in advance (the open hours are from 3 PM to 7 PM). We arrived after 7 PM since our plane was delayed, so it was not possible to enter our room the first night. We tried contacting the guest house through email and phone, but we only received a response the next day.

Let me start by saying that I’m fully aware that this place is not a 5 stars hotel but also NOT a $20 hostel. No AIR CONDITIONING!!!!! was my first complaint and I was asked to open the window (first floor on a end back street ) and make good use of the fan in the room. Super hot nights very poorly. Then they explained that ac is not mentioned at the site! Right away you see the wear on furniture that shouldn’t be use in any room! Super dirty walls all around! Noticed a blinking light on the fan looked like a cámara that someone else tried to covered with tape ( possibly the people before me) The cleaning lady super friendly The person in charge polite and answered all my complaints but at the end nothing was resolved. Won’t be staying at this place again. I never do any reviews but what I experienced in this place people should be aware and know what kind of place are you booking and know the basics like no AC and dirty place

The check in system was quite confusing. Apparently the hotel had texted us the check in details, but we never received them so we had to call and someone come and met us. This isn’t a standard hotel, it only has a couple of rooms and is more of an Airbnb type situation. The room looked very modern and clean in the photos, but in reality it wasn’t particularly clean and was very dated. The floors are not carpeted and I stepped on a small piece of glass which cut my foot. We mentioned this via the WhatsApp number and the next day the floor was much cleaner. The thing that would stop me ever booking this hotel again would be the shower. In short, it didn’t work on the first day. The hotel said that we should let it run for a few minutes but that didn’t work on the first day. The second day. It started to work a bit better, but on the first day I had to pick between a cold shower or no shower. It was terrible and only mildly improved. The staff were very friendly when we got checked in. The housekeeping replenished towels, coffee capsules etc each day without being asked. If you’re just roughing it for one night, you’ll be fine. But looking for a relaxing hotel to enhance your trip to Rome… this isn’t the place for you!

The property DOES NOT have AC. Some of the furniture was worn and in bad shape. I’m aware it’s not a 5 star hotel but also not a cheap place. Staff was friendly but I won’t be staying at this property again.