Homewood Suites by Hilton Reno

Best hotel stay ever!!! Crystal who checked us in and was there daily during our trip was phenomenal, she truly went above and beyond with her Wonderful, Professional, & Caring Whole Hearted Customer Service. Our suite was perfect size, clean, and up to date. AM breakfast buffet was hearty and delicious, WiFi worked for entire family just great w/o slowing or glitching, parking was free- near to entrance, and easy to find. All the staff was friendly and helpful, but most of all Crystal as she made me and my family’s first time in Reno worth taking to celebrate my dads 80th birthday.

Great location for my travel and expansive breakfast. Rooms were big with a kitchen and full size fridge. I wish the thermostats could be adjusted to a lower temperature. All in all, a decent stay.

The hotel staff was very nice, while the property condition seemed to be reasonable, there was no hot water in the room, we ran 10 minutes shower, the water temperature was still mild.

The hotel staff was amazing from the friendly front desk staff at check in, the maid staff making sure our room had everything we needed to the breakfast staff checking in/chatting with us every morning. The room was spacious and clean. The hotel definitely made our list of places to stay again when in Reno.

We like the quiet indoor pool that is open until midnight and easy parking. There is plenty of parking and the surrounding area is quiet. Their complimentary breakfast can be improved and so as the service of the staff. We stayed on the 3rd floor and were woken up at 6 am by the loud noises coming from the 4th floor which seemed like they were already cleaning the room.

Family road trip, stay there on July 4th night. Room is clean and spacious, breakfast is great but close at 9 am is quite tight to us. Overall the staff are friendly and very helpful during our stay. There is one incident. The gentleman in front desk on 7/6 morning shift was ver rude and inpatient. My daughter left her plush pillow under the blanket and found out the night 7/5 that we were 200 miles away from there. It’s an old plush pillow for kid with her since she’s a baby. She cried sadly. I called hotel on 7/5 10 pm. The lady was very friendly but she cannot found the plush at lost and found. She suggested me to call in on next morning. Unfortunately on 7/6 morning when I called in, the gentleman was very rude and educated me should not leave things behind. He even did not want to understand what we lost and he said he cannot help me if keep him on the phone. After 2 hours I called back, he just said he checked through there is nothing they can find and hang up on me. In the afternoon, I just want to make my effort again and luckily, this time the lady is very nice, hold my call first and check lost and found, nothing found. She took my name, room number, phone number. After 10 minutes, she called me and told me they found the pink/purple plush in the laundry. She told me to email them a shipping label so they will pack and ship out ASAP. The plush got shipped out on 7/7 morning and currently out of delivery. My kid will be so happy to see it back tonight. Thanks.

The hotel is okay but kind of run down for a Homewood Suites. Hot tub was out of order. Room was clean but had black scuff marks all over the walls. Breakfast was acceptable except for the apple juice that had gone bad. Also, the hotel could be better about not having styrofoam cups for the cups and plates.

This hotel was clean, breakfast was well stocked. Easy location.