Valoraciones de Holiday Inn Express REGENSBURG by IHG

Respuesta del alojamiento: Dear Guest User,Thank you for your feedback. We sincerely apologize for the inconvenience caused by the hot water being unavailable from 10 a.m. to 2 p.m. This was due to measures by the city, which are unfortunately beyond our control.Regarding the parking, please note that the garage is operated externally, and we do not have influence over its system or pricing. We regret that this caused you difficulties during your stay.We are sorry to hear that our reception service did not meet your expectations and will share your comments with our team to improve.Thank you again for your honest feedback. We hope to have the opportunity to better serve you in the future.Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Guest User,Thank you very much for your outstanding 10/10 rating! We are delighted to hear that you found our hotel very well located, modern, comfortable, and clean. Your kind words about our amenities, cleanliness, surroundings, and service mean a lot to us.We look forward to welcoming you again soon.Your Holiday Inn Express team Regensburg

Respuesta del alojamiento: Dear Guest User,thank you for your feedback. We are pleased to hear that you liked the bed, the location, and the breakfast. Regarding the issues you mentioned, please note that we take hygiene and maintenance seriously and address all reports immediately. We are sorry if your experience did not meet your expectations and appreciate your input to help us improve.Kind regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Anonymous User,Thank you for your review. We’re glad you appreciated our convenient location and the discounted parking rate.We look forward to welcoming you again on your next visit to Regensburg!Best regards,Your Holiday Inn Express Regensburg Team

Respuesta del alojamiento: Dear village,Thank you very much for your kind words and recommendation! We’re delighted to hear that you found our location convenient, the front desk team friendly and efficient, and the food good. It’s great to know that everything went smoothly with your check-in and check-out.We look forward to welcoming you back soon at the Holiday Inn Express Regensburg!Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Mr Alex Wang,Thank you very much for your wonderful feedback! We’re happy to hear you enjoyed our convenient location, cleanliness, rich breakfast, good coffee, and friendly staff.We look forward to welcoming you back soon at the Holiday Inn Express Regensburg!Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Guest User,Thank you very much for your feedback! We’re happy to hear that you found your room clean, comfortable, and adequate, and that you enjoyed our excellent breakfast.We look forward to welcoming you again soon at the Holiday Inn Express Regensburg!Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Abegail Degollado,Thank you very much for your kind feedback! We’re glad to hear that you found our location good and easily accessible.We look forward to welcoming you again soon at the Holiday Inn Express Regensburg!Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Dear Wudri,Thank you for taking the time to share your feedback. We are pleased to hear that you found your room clean and enjoyed our breakfast. We appreciate your comments regarding the bed layout and the limited space around it.Regarding parking, we are glad that the process was clear and that you could take advantage of the discount. Our hotel offers direct access to the basement, but we understand that it can be a little tricky to find the correct entrance at first. We will continue to ensure directions are as clear as possible for our guests.We hope to welcome you back to Regensburg in the future.Kind regards,Your Holiday Inn Express Team in Regensburg

Respuesta del alojamiento: Dear Anonymous User,thank you for your feedback and for highlighting the positive aspects of your stay, such as our convenient location, good facilities, and friendly staff.We are very sorry to hear about the cleanliness issues you experienced. This certainly does not meet our standards, and we will immediately address the matter with our housekeeping and maintenance teams to ensure improvements. Your comfort and satisfaction are very important to us.We hope to have the opportunity to welcome you back and provide you with a flawless stay next time.Best regardsYour Holiday Inn Express Team Regensburg

Respuesta del alojamiento: Lieber Struppi,vielen Dank für Ihre Bewertung. Wir freuen uns, dass Ihnen die zentrale Lage, die bequemen Betten und die ruhigen Zimmer gefallen haben.Bezüglich der Fugen im Bad möchten wir Ihnen versichern, dass wir bereits daran arbeiten, diese zu erneuern.Mit freundlichen GrüßenIhr Holiday Inn Express Regensburg Team

Respuesta del alojamiento: Lieber Guest User,herzlichen Dank für Ihr Feedback. Es freut uns sehr, dass Sie mit Ihrem Aufenthalt insgesamt zufrieden waren. Sie haben vollkommen recht – kleine Schönheitsreparaturen wie das Nachstreichen der Wände oder das Erneuern der Silikonfugen stehen aktuell auf unserem Plan und werden Schritt für Schritt Zimmer für Zimmer umgesetzt.Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Beste GrüßeIhr Holiday Inn Express Regensburg Team

Respuesta del alojamiento: Dear Summer,Thank you very much for your kind feedback. We are delighted to hear that you appreciated our convenient location, the nearby shops and restaurants, and the easy access to Walhalla and the Old Stone Bridge. It’s also great to know that you found your room clean and enjoyed our breakfast and service.We apologize if the breakfast area felt a bit crowded — especially during peak hours, it can get busy. We are constantly working on improving the guest experience.We hope to welcome you back again soon!Your Holiday Inn Express Team Regensburg