"La comida es limitada, no se parece a la que pagamos por el todo incluido. Al reservar la habitación, pedimos una cama, pero son dos camas separadas. El camarero del hotel nos dio toallas rotas."

"Apartamentos bonitos. Personal amable. Sauna gratuita. Un poco más lejos de Bansko de lo previsto. El desayuno es bueno, pero no hay zumos. Restaurante económico en el hotel, pero la variedad es limitada. La tienda y el restaurante más cercanos están a 15 minutos en coche. Servicio de transporte gratuito a Bansko solo a las 8 y las 9 de la mañana."

"Así."

"Great location, we had a nice appointment with a stunning view of the Pirin mountain's summit Vihren. Decent breakfast, Swedish table. Little bit slippery around the pool so watch out!"

"El hotel está situado en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad, en el centro de la ciudad La comida era deliciosa y la variedad era suficiente para satisfacer las preferencias individuales. Las habitaciones son espaciosas y están bien equipadas. El personal también habla inglés, lo que ayuda a los extranjeros a recibir toda la información necesaria."

"Just got back from a 7 night stay. Family of 5 2 adults 3 children (17,15,7). We had a 4th floor 2 bedroom apartment. The views were beautiful and the location was lovely altho you would need car hire as a bit out of nowhere. The apartment was ok bit basic. On arrival we had no kettle, cutlery or cooking equipment. I contacted reception who informed me that they dont leave it in the room it has to be requested (this was not advised on website or booking info) they promptly brought up all we needed tho. Being on the 4th floor we had ceiling that sloped this proved to be challenging in the double bedroom and the bathroom. The double room had ceiling windows the blinds were all broken and one of the blinds had been screwed to the wrong part of the window meaning you couldn’t open it. The bed was a bit unstable headboard broke off (my partner had to screw it back on). Mattress quite hard and uncomfortable. No side lights so you have to switch the main light off before getting into bed which can be fun in the dark lol. The twin room was nice and spacious plenty of room but yet again mattresses quite hard and uncomfortable. Bathroom had toilet bath and over bath shower. However the toilet didnt work (luckily there was a separate toilet) and you couldn’t stand up in the shower due to the slope on the roof. Living area nice and spacious. Sofa bed easy to work altho really uncomfortable and hard to sleep on. It advises WIFI but thats only in the reception lobby not in the rooms. Outside pool was very cold (i dont think it was heated) and floor around the pool was very uneven with some broken slabs and loose cement. PE toy of sun beds altho there was a lot of broken ones. Didn’t use the spa, gym or steam room. Indoor pool was nice and warm, a little small but ok for a handful of people. Only used restaurant for breakfast which was continental with plenty of choice. Staff seemed ok they didnt really talk or interact that much tbh. It seems a nice hotel but we just felt that our room needs a bit of money spent on it to help improve it. I’m not sure if we would stay again "

"Another amazing visit. A special thank you to our host Antonia who looked after me and my group so well from the very start of our trip when we were collected from the airport to the very end of our trip. Antonia put 100% effort into making sure we had the best service and all the information and help we needed. There are some people who do their job and some people who deliver from the heart! We look forward to coming back again and again!"

"We went for a skiing trip to Bansko with friends who are Bulgarian, and they recommended this hotel. We didn’t regret the choice! Sadly, there was no snow this December in Bansko, which meant we had to rely on our hotel to somehow compensate the disappointment. It didn’t fail: the spa is excellent with many varied steam rooms and two pools (inside/outside); the rooms were spacious and comfortable, and the restaurant had varied and tasty food. There is a small gym in the hotel, which we didn’t use much, and a game room, which we did use a lot. Everything was working well and the wi-fi had good speed. From negatives: there is absolutely nothing to do outside the hotel as it stands kind of in the middle of nowhere. It it’s only a 10 minutes drive to Bansko, where there are plenty of shops, restaurants and a pretty old town. There is also a skating rink there, too. Also, the water in the pool was too warm for me to stay any longer than 5-10 minutes. It was easily 31-32C. However, if you swim outside it provided a nice contrast to the cost air. Also,"