Valoraciones de NH Frankfurt Airport West

Respuesta del alojamiento: Lieber Gast, vielen Dank für Ihre Bewertung unseres Hauses. Wir freuen uns, dass es Ihnen bei uns gefallen hat und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen J.Keser

Respuesta del alojamiento: Dear Guest,Thank you for sharing your feedback and for choosing our hotel for your stopover. We are delighted to hear that our front desk team made you feel welcome and supported.We are pleased that you enjoyed the gym and sauna, as well as the convenient access to nearby running paths. It is also great to know that the shuttle option suited your travel plans.We appreciate your kind words and look forward to welcoming you back for another comfortable stay.Jaqueline KeserNH Frankfurt Airport West

Respuesta del alojamiento: Dear Hendrik,It's great to hear that our hotel's proximity to the airport was beneficial for your travel needs. We understand, however, that there might be other aspects that did not meet your expectations. It is our aim to provide an excellent and memorable stay for all our guests, so we're sorry to hear that your experience did not reflect this. Your feedback is valuable to us as we continuously strive to improve our services and facilities. We hope you will reconsider and give us another opportunity to serve you better in the future.Antje BackhausNH Frankfurt Airport West

Respuesta del alojamiento: Dear Guest,Thank you for sharing your feedback and for highlighting the quality of our gym. We are glad to know that this aspect of your stay stood out positively.We are sorry to learn that your room temperature was not as comfortable as expected. Our team strives to provide a welcoming environment with consistent comfort throughout the hotel, and we appreciate you bringing this to our attention.We value your perspective and hope to have the opportunity to provide a seamless and enjoyable stay on your next visit.

Respuesta del alojamiento: Dear Mr Tawati,Thank you for your feedback for the NH Frankfurt Airport West.Your kind words about our location and facilities truly warm our hearts. We're glad to know that you found our beds comfortable and our soundproof windows effective. It's also delightful that our team was able to assist you with your transportation needs. We look forward to welcoming you again whenever your travels bring you back through Frankfurt. Safe travels ahead!Antje BackhausNH Frankfurt Airport West

Respuesta del alojamiento: Dear Adri yaakob jejak eropah,It's a pleasure to hear that you found our location convenient, being a short distance from the airport. Also, we're glad that you appreciated the cleanliness of our hotel and the availability of free street parking. Indeed, while we're not in the heart of the city centre, we believe our location provides a tranquil environment away from the hustle and bustle. Moreover, having a petrol station nearby is indeed handy for our guests who are travelling by car.We hope your stay, albeit brief, was comfortable and enjoyable. It would be our pleasure to welcome you back should you find yourself in need of accommodation in the future.Best regards.Jaqueline KeserNH Frankfurt Airport West

Respuesta del alojamiento: Dear Ankhbayar,Your kind words about our service and cleanliness are greatly appreciated. Our team strives to ensure a comfortable and enjoyable stay for all our guests. It's always a pleasure to hear when we've succeeded. We look forward to welcoming you back in the future.Best Regards.Jaqueline Keser

Respuesta del alojamiento: Dear Guest Thank you for your positive review! We are very pleased to hear that you were satisfied with our service. Your recommendation means a lot to us and motivates our team to continue to excel. We hope to welcome you back soon! Best regards Jaqueline Keser

Respuesta del alojamiento: Dear Guest, thank you very much for your Feedback. We are always very happy when we receive suggestions for improvements from our guests. We want to apologize for this and have already taken your points and are working hard on them. We would be glad to welcome you back again to show you we can do it better. Best Regards J. Keser

Respuesta del alojamiento: Dear Guest,Your kind words regarding your recent stay at our hotel are genuinely appreciated. It is delightful to hear that you found our lobby treats to be a refreshing start after your journey from the airport. Our aim is to provide a warm and welcoming atmosphere, and it's wonderful to know that we were able to make you feel at home.Moreover, your comments about the cleanliness and comfort of your room are highly valued. We firmly believe in the importance of a clean environment, as it significantly contributes to a relaxing and enjoyable stay. We look forward to welcoming you back on your next visit. Your satisfaction is our top priority, and we are committed to ensuring that your stay is always as comfortable and pleasant as you have described.Best Regards.Jaqueline Keser

Respuesta del alojamiento: Dear Guest,Your succinct yet positive feedback is truly appreciated. It's delightful to hear that your experience at our hotel was 'pretty good'. We always aim to provide the highest standards of service and it's encouraging to know we have met your expectations. Should your travels bring you back, rest assured that we will strive to make your next stay even more enjoyable. Kind regards.Jaqueline KeserNH Frankfurt Airport West

Respuesta del alojamiento: Dear 200128****,thank you for your feedback.Your kind words about your recent stay at our hotel are greatly appreciated. It's delightful to hear that our convenient location and serene environment contributed positively to your experience. We are glad that you were able to enjoy your spacious room and our breakfast offerings. We also appreciate your recognition of our diligent receptionist. Our staff is committed to providing excellent service, and it's heartening to know that you felt taken care of, especially when facing language barriers. Your satisfaction is indeed our main priority.We are absolutely thrilled to hear that you intend to return. We look forward to welcoming you back and strive to make your future stays just as enjoyable, if not more so.Best Regards.Antje BackhausNH Frankfurt Airport West

Respuesta del alojamiento: Dear Bella1120,Your detailed feedback is very much appreciated. It's great to hear that our hotel's proximity to the airport and affordability met your needs. We pride ourselves on maintaining cleanliness and ensuring our guests have the necessities for a comfortable stay.We understand your concern about the age of our facilities and appreciate your understanding. Our hotel indeed has a rich history, and we strive to maintain a balance between that old-world charm and modern conveniences. We're sorry to hear about the noise from the hallway and the blinking bathroom light. We'll take note of your comments as we continuously work to improve the comfort of our guests' stay.Thank you once again for your kind words and we hope to see you again soon. Safe travels!Antje BackhausNH Frankfurt Airport West

Respuesta del alojamiento: Dear Guest,Your recent experience at our hotel seems to have fallen below your expectations and for that, we sincerely apologize. We understand how important it is for our guests to feel comfortable and secure during their stay, as well as to receive the room they initially booked.Your observations about the issues you experienced with the room change and the noise are concerning. Our goal is always to provide a peaceful and welcoming environment, and we regret that we didn't meet this standard during your stay.Despite your initial dissatisfaction, we're glad to hear that you found the room environment to be satisfactory for individual guests or couples. Our team works diligently to maintain a high standard of cleanliness and comfort.In terms of the management, we aim to ensure smooth operations at all times, and we are sorry if this was not reflected during your visit. We understand how vital it is for our guests to have a seamless booking and check-in process.We appreciate you taking the time to share your feedback, as it is through such detailed observations that we can continuously improve our services. We hope to have the opportunity to welcome you back in the future and provide an experience that more closely aligns with our commitment to excellence.May you can contact us directly, so we can speak about the happens.Best regards.Antje BackhausNH Frankfurt Airport West