Brentwood Suites

Booked for friend, location is good as he always stay here for biz trip

The hotel is accessible. Stayed for a few days. They have the basic needs like coffee and water. It is easy to book grab from this hotel.

Great location! I provided feedback to the hotel about insects in the room.

It was a great stay at Brentwood Suites! We needed a place to spend the night for the kids to relax from face to face classes. Its location is also best for the next day not to get late from traffic jams. The place is nice, courteous hotel staff, nice selection of food for breakfast buffet and the rooms are clean. Probably would prefer to stay here again in our next overnight!

Location is good. Service was great. We're happy with the buffet breakfast. The only downside is we saw little cochroaches in the bathroom.

Fresh towels and make over everyday, fast service and courteous staff! Reasonable rate as well.

The hotel is really nice. However when we were eating breakfast, we found the staffs are selectively being friendlier with foreigners or people based on their appearance.

First of all, my flight was delayed by several hours (obviously beyond my control and wish) but upon arrival at this property in the evening, I was greeted very quickly by the receptionist with “oh, we are not going to refund the stay” even though I never ever thought of asking for any form of compensation. Of course, this hotel (as well as Trip.com) were so inflexible and did not allow any form of modification to the booking. In a way, I lost/wasted half a day of my reservation even though I tried my best and managed to inform them as soon as I arrived in the country. So I would say that their Service is horrible (1/5). Amenities provided were mediocre at best (so stingy with their bathroom supplies) and some parts of the room were dirty/dusty. I even found cockroaches crawling around the bed on my first and last days of stay. I did not make a big fuss out of it but this is surely something to note, as it speaks a lot about the property’s cleanliness! The only person I truly appreciated was the male waiter clad in white shirt who will greet me as I went for their breakfast buffet every morning (my trip was in mid-April 2022) — which by the way, the property was unwilling to give me a proper response of the said person’s name such that I can give my compliments and thanks to, when I wrote to them via email. On the final day of my stay, I extended my stay by about 6 hours (due to flight delay, again) at the price of half day’s stay (ridiculous, by the way). At about 5.30pm, I was rushing & running as fast as I can to get back to the hotel to check-out from the nearby mall when I was checking out — just because the freaking receptionist told my friend over the phone that the guest (me) cannot be late even by a minute or they will have to charge me for an extra day of stay. And this, by the way, was what they said when we called to plead for just a few more minutes of grace!!! Extremely distasteful service! Never ever coming back to such disgusting place and people again. Even for the Location being slightly above average, I would not recommend even including this property in your list for consideration. Also, definitely think twice before engaging Trip.com’s service - it is so bad. I will post this on Google and everywhere else possible so that everyone knows how none of the entities compensated me or even tried to assist me in salvaging my trip and ugly situation.

they didnt allow us to stay because my companion left her vaccination card which is not indicated to their email to bring one and requiring one. and also we are in alert level 1. such a waste of money to book at your hotel.