Hotel Neu-Schonstatt

Gute Lage, schöne Aussicht auf den See runter.

The hotel is very well maintained and is ideally for a short term stay! We stayed for a night in the standard room - The room itself is modern - a coffee or tea maker would have been great to have. Also, the restroom didn’t have a vent, just an opening above and below the door which was kinda surprising. The gym is small and the infrared light cabin wasn’t working. The Sauna was the best part of the SPA area. Also, the hotel served breakfast in the morning which had everything we would ask for! Overall it is a good hotel with a magnificent view of the lake and mountains! Would definitely come again and maybe try to stay at the superior room!

I have spent a total of 7 weeks at this hotel for work reasons. Nice rooms, nice breakfast buffet, friendly restaurant staff and beautiful view. However, there is no physical reception... meaning you need to call their remote help center for any sort of assistance or administration. And therein lies the problem: - Noone feels responsible. From the 8+ times I called, I had a different person on the line every time for the same problem. There is not an assigned contact person for specific needs. Every time I called, I had to explain the situation again. - Unfriendly staff. While some of the staff were friendly, there were some who were not understanding and not willing to help with problems, that were previously solvable. Specifically a German lady who was very inpatient and unfriendly, at some point even outright snappy. - No internal communication. Things agreed on by phone call or per email aren't held up. Every time it required a phone call to solve issues with payment and receipts, even though it was the same procedure every week. There seems to be no concept of leadership or communication within the system. As for my company, we frequently book this hotel every year, resulting in hundreds of nights spent at Neu - Schönstatt. However we have now decided that the administrational stress and inflexibility of the Hotel goes beyond what one can expect and will no longer be booking here. If you are looking for nothing but a place to stay with no specific requests, this is a nice place to stay. But if you tend to require assistance of any sort, stay away.

Very clean, newly renovated hotel with comfortable rooms, good facilities (restaurant, gym, sauna, relaxation area, roof terrace), magnificent views (also from the balcony), friendly staff and excellent breakfast (also the bbq in the evening was lovely).

CHECK-IN WAS COMPLICATED BOTH BECAUSE WE HAD BOOKED W POINTS ONLY TO DISCOVER UPON ARRIVAL THEY DO NOT ACCEPT ********** POINTS. ADDITIONALLY THERE WAS NO AIR CONDITIONING OF WHICH WE WERE NOT AWARE AND THERE IS NO STAFF AVAILABLE AT NIGHT (IF U RUN OUTR OF TOILET PAPER UR ON YOUR OWN. THAT SAID, PLACE IS BEAIUTIFUL WAS VERY CLEAN AND COMFORTABLE AND INCREDIBLE VIEWS !

The hotel has a commanding view of the area and our room was just perfect, looking out over the mountains and the lake. From what I could see, the finish throughout the hotel and conference room/ restaurant block was to a very high specification. The check-in is automated so it only took a few minutes to get to grips with it. The hotel is situated within a complex that includes a beautiful church and small chapel and the car park is situated a little way down the hill. Everyone was very friendly and helpful, especially recommending places to eat. Lovely breakfast. There’s a great sun deck on the 7th floor with stunning views. All in all, a very relaxing stop over and we’d highly recommend this to others.