Dreams Cap Cana

The staff is great!!! The food was good! Other than that it was not a good experience. I had been to this hotel 2 years ago when it was margaritaville and it was an amazing time. Our first room we were given smelled terrible and the AC didnt work. We stayed in the room that first night. We had someone come check out the AC at 1130pm with no resolution. We switched rooms day 2. In our second room our safe didnt work which resulted in someone coming to attempt to fix it then had to call back again the following day to get a new one. The AC in the second room worked but wouldnt stay at the temperature we set it too. It kept going back up to 75. We thought maybe it was normal but our friends room didnt do that. They attempted to come and fix the AC but nothing changed. At one point we came back to our room after being out for a bit. We wanted to shower before bed and there was no water. So no shower, sink, or toilet could be used. I understand things happen so that wasnt the biggest issue. The pool was dirty. Although it is a kids friendly resort there was no adult only pool. Kids were hanging out at the swim up bar throwing pool toys and splashing around that we choose not to hang out there. I've been to kid friendly resorts but they had a designated adult only pool. Our friends were charged $15 for a movie they didnt rent. We were here celebrating a 50th Birthday and I am very disappointed we chose this hotel. We will not be going back.

The lady who cleaned the bedroom , Ruddy, was very friendly and did a wonderful job. In the dining room, Mesa Restaurant, Emilia served us so well. Kerman, the bellman greeted and fairwelled us very gently. The hotel great, but these people made it better.

This place does not have a beach as advertised — it’s just rocky waterfront access. The property also had a strong moldy smell, which made the stay very unpleasant. We booked 3 nights but only stayed 1 night because of the condition of the place. After spending the entire morning speaking with staff, they still refused to reimburse us anything. Overall, I would not recommend this property. There were several other issues as well that were never properly addressed.

The property itself was nice and well maintained, but overall the experience did not meet expectations. Paying extra for a room upgrade was not worth it, as the added amenities were minimal. Breakfast service was extremely slow, taking about 45 minutes, and the staff seemed inattentive and careless. The food portions were also surprisingly small, which is disappointing for an all-inclusive resort where guests shouldn't have to worry about portion sizes. Overall, while the resort is pleasant, the service and dining experience need significant improvement.