Lillian
3 de marzo de 2023
We got off to a rocky start because our room was on the main floor close to where cleaning supplies were kept so the maid was constantly walking back and forth outside our room, which was irritating. We asked for a room on a higher floor but were told that was not possible. Ok, fine. Then we
had no internet as our room was too far away from the modem to actually be able to use the internet from our room and although they tried to bring the modem closer, it did not work (turns out the band width was poor). Also the air conditioner in our room did not work (management was aware it was not working properly). After we complained again about the internetand and the air conditioner they put us in a much larger room (bigger and with more beds than we needed), and the owner asked if we could pay more for this room. We said no. And she didnt bother us anymore about that. After this, the owner was really a very nice person and tried to help us out whenever she could. The cleanliness of this place is ourstanding. Breakfasts are good and definitely large enough but little variety from day to day (we stayed a week). The location is also good, just a short walk to the malecon. So, despite the rocky start I would still recommend this hotel.
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