Hilton Prague Hotel

The service very bad, they have global meeting in there, then they closed all facilities and entry, inconvenience, the room floor still have dry fruit and toilet set is dirty. Duty manager (KATERINA VRSECKA) un respect ours, I need to complain her.

An absolute rip-off. First, there is that delightful sign on the minibar proudly declaring that it is not stocked “for guests’ convenience.” Truly revolutionary. Because nothing says convenience like having to call down and wait for a bottle of water instead of simply finding one in the minibar, right? And when you finally give in and order something, they generously charge nearly 20€ for a bottle of water. Outstanding hospitality. It really gives you the warm feeling that their only goal is to rob you and squeeze every cent out of you. Then there is the early arrival fee. Apparently, allowing a guest to enter a room that is already cleaned and sitting empty is such an incredible burden that it must be compensated financially. I had no idea that opening a door a few hours earlier could cause such operational distress. And as if that were not enough, the room they assigned me was a tiny little hole tucked away at the end of a corridor. My friends booked the exact same room type and somehow ended up with spacious rooms, renovated bathrooms, and actual comfort. Meanwhile, I got the bargain-basement-version experience. Remarkable consistency. The only redeeming factor was the team at the reception. They were genuinely helpful and kind enough to offer a late checkout at no additional cost. A small island of actual hospitality in an ocean of nonsense.

這是我住過體驗最差的希爾頓，房間台盆堵塞，裏面有很多短髮，讓酒店來處理花了兩天時間。床單所以破洞。前天經常不接電話，處理問題效率極低。住宿每天收2000 捷克克朗按金 三天 6000 就很離譜。反正再也不會住這家，服務真的很差

在布拉格Florenc附近，如果坐Flixbus選Florenc站上下車的話走走就能到，走到Florenc地鐵站5分鐘左右，附近有很多有軌電車線路，去城堡區和老城都很方便 酒店感覺有些年份了，設備不算很新，但還算可以 酒店前台很熱情，早餐好吃的，人很多的話會開放外場，早餐有冰激凌😋，早餐的種類也算多的

Nice clean ,casino and spa ,basic hotel great value

I have 2 bookings and one of the booking was cancelled but don’t know why and reception couldn’t give me an answer. I was very frustrated, why my rooms were canceled when it’s all paid for. Overall for a Hilton chain brand, reception was very unprofessional.