Usuario invitado
30 de junio de 2023
A horrible experience we will not soon forget! When we arrived and parked the car, there was a woman of about 90 waiting in the parking lot for us, obviously not to help with luggage. The description of the room was misleading, and we were disappointed to pass every sea view room, to arrive at a room in the back (The "Garden Room.") which faced what was essentially an empty, ill tended, overgrown lot. The door and all the windows were wide open when we arrived and there was a definite smell of linseed oil. Apparently, all the wood in the place, including the common area, is treated with linseed oil. The smell was not good, but we were tired from the trip, it was evening and we were hungry, etc., so we settled in, hoping the smell, which had become terribly strong, would dissipate. Windows needed to be closed against mosquitos and when we woke the next morning, we were nauseous, head achy, with the taste of the oil on our tongues. The beds (twins pushed together) were shocking! Layers of some old material covering ancient mattresses. We informed the woman, who apparently is the mother of the owner, that we must leave and explained why. She put my husband on the phone with her son, who sounded reasonable, except for the fact that he asked me not to go through American Express for the refund. He said we should trust him to take our bank account number and he would deposit the refund directly, when he received it from ***********. I refused, of course, disputed the payment with American Express, and was ultimately reimbursed. All this, after the woman became abusive to me. A little added information: the pool is advertised as "heated." The woman explained that there is "no point heating it because it is not covered at night, so all the heat is lost." What ever happened to Truth in Advertising?
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