Casa das Arcadas

habitación cómoda y grande. Personal visible super amable y muy servicial. El desayuno 5 estrellas. Ubicación de 5 estrellas. Lo malo de la estancia es el sistema de sonido de la habitación, ya que se escuchan los ruidos de la gente en la habitación de al lado y también la limpieza de las sábanas (estaban lavadas pero con algo viejo y con manchas de tela vieja e incómoda). )....¡qué disgusto!...

Stayed for a week in February 2024. Communication was excellent. No issues with the passcode. My room looked over the street but street noise never bothered me (I’m a sound sleeper). Lots of paid parking availability in the neighbourhood. Street parking is free after 7 PM. Everything is walkable. Shopping, food, pier, points of interest. I received a breakfast basket every morning by 8 AM. Water was hot. No signs of any insect infestation as mentioned by other reviewer. Room was cleaned every 2 days. The housekeeper was polite and efficient. This not a 5 star resort. It is located downtown so you get the good (location, culture, access to food and drink, walkability) with the bad (some panhandlers, people partying on the street, no room service or on site concierge). But I felt safe and the staff were only a WhatsApp message away. They responded promptly. This a 3 -4 Star hotel and I knew that going in. My 5 Star review is based on the fact that they provided what was promised. A clean room; great location; daily breakfast; and safety. I have already booked a return trip to their sister property, Casa Ateneu, for January 2025. Shout out to Elisabete, Hugo, and Nuno for their prompt replies concerning my recent booking. ( I had some difficulties with the foreign fund transfer!)

BUG INFESTATION !!! DO NOT STAY HERE!! Save yourself from a bug infestation and completely ruining your trip! I have traveled around the world and stayed in 200+ hotels and nothing is as worse as my stay in Casa Das Arcadas. In the 1.5 days we stayed there: 1. They had a massive termite infestation with bugs crawling all over our pillows, suitcases, towels, and more. 2. They had 2 hacker breaches putting my personal data at risk of being leaked. 3. Lied about being a 3-star hotel on travel websites with none of the basic amenities of being a “hotel” such as a reception, or bath items. They have ruined our trip to azores and we are now at risk of transferring termites to our home country. Save your trip, and your home from termites and do not stay in this “Hotel” from Hell.

Faulty water heater that doesn’t dispense hot water consistently. Super small shower area. Sheets with stains and small holes/tears. Room had window but instructions stated that it should remain closed throughout entire stay due to termite infestation. No daily towels change. Stairs only accommodation. Not a con but a fact. Plus: convenient location in old town but no on site parking. Shared communal kitchen with water dispenser and fridge. Tip: Paid parking within 5minutes walking. Average 10-12 euros for overnight parking.