"El hotel cumplió con todas nuestras expectativas. Habitación limpia, agua potable con agua fresca, toallas cambiadas, servicio de limpieza diario, wifi y una zona verde acogedora. Nos alojamos cinco noches en febrero. La playa está a cinco minutos a pie y hay un quiosco cerca que vende bebidas y recuerdos. La estancia fue muy agradable; el único inconveniente fue el agua de la piscina, que estaba muy fría."

"We booked 3 partially sea-view bungalows months in advance via *********** and received full confirmation. Shortly after booking, the property contacted us via WhatsApp asking for a prepayment through an external link, which is against *********** policy. We refused based on Booking.com’s advice, who confirmed our reservation was valid. Upon arrival (after overnight travel), we were informed that our booking was “not in their system” and no rooms were available. However: - Our reservation was still fully active and confirmed on *********** - The property initially suggested that the issue was related to incorrect pricing uploaded to *********** (as the same rooms later appeared at significantly higher rates), and that our reservation had been removed from their internal system. However, this was later contradicted by different explanations, making the situation even more concerning - They suggested we should tell *********** that we were a “no-show”, which is highly concerning Instead of investigating how a confirmed *********** reservation could exist while “not appearing” in their system, the staff showed no willingness to resolve the discrepancy or contact ***********. We were left to deal with the situation ourselves after hours of travel. We were then offered accommodation for one night elsewhere and asked to return later at a significantly higher price. The suggestion to report ourselves as a “no-show” is especially problematic, as it would have shifted responsibility away from the property despite the issue clearly originating on their side. Regarding the hotel’s reply to our friend’s review: – *********** reservations do not require guests to reconfirm arrival unless explicitly stated – We did inform them about our arrival time – The claim that the booking “was not in the system” only refers to their internal system, not *********** – The booking remained active and valid on *********** throughout This indicates a serious discrepancy between their internal handling and their *********** obligations. As a direct result, we incurred significant unexpected extra costs (higher-priced replacement accommodation, transportation, and international calls) and were placed in a very stressful situation during our trip. Unfortunately, based on our experience, this does not appear to be an isolated incident. I strongly recommend future guests to be very cautious with this property, as our experience was not transparent and raised serious concerns, especially when asked to pay outside ***********."

"Este es el mejor hotel en Goa en el que estuvimos,cuidado de usted 24/7.Breakfasts son muy buenos,Hay una sala de deportes,la piscina que limpia y limpia.god en 3 playas con transferencia gratuita del hotel,Hay un parque infantil.La zona del hotel es muy bueno diseñado, todo limpio y limpio"

"Great hospitality provided by this resort which made our even more wonderful. Room were maintained well and staff was very helpful. Staff were checking everyday if room guest have issues in their room.Restaurant food was fantastic. Property is on the beach. Highly recommended. Thank you palolem beach resort team ."

"só nice"

"Buen hotel"

"We had really enjoyed the hotel service and food chef has taken care us also the GM wa was great to handle the group. Very good we will love to back soon. We enjoyed the journey of this hotel. It is very much near to the beach surely we would love to come ***** with the friends once again"

"Las cabañas son muy acogedoras y muy limpias , el jardín está precioso llevo de flores y el servicio es buenísimo . La localización es excelente porque es al pie de la playa . La comida riquísima y se puede ver el sunset desde allí todos los días."

"El hotel está situado en el centro de Palolem, donde se encuentra el hotel, y el hotel está situado en el centro de Palolem. Es bueno que hayamos reservado de nuevo el año próximo."