Valoraciones de Hotel la Pace

Extremely irresponsible front-desk service. As I had an early flight on Saturday and was travelling with two suitcases and two bags, I confirmed three times whether I could get a taxi at 4:15 AM. The receptionist repeatedly guaranteed that a taxi would be available “anytime” within 15 minutes. I even asked her to book one in advance, but she insisted it was unnecessary. After making me wait until 4:45 AM, the hotel finally admitted that no taxi was available. I was forced to run to the airport alone in the dark with all four pieces of luggage, risking both my safety and missing my flight. I am absolutely angry. The problem was not simply the lack of taxis—it was the receptionist’s false assurances and refusal to arrange one in advance despite my repeated requests. This was also not the only issue, despite my having booked a Superior Room. The air conditioning did not cool during the final two days and only blew air and my companion in another room had the same problem. The night before departure, my room also lost power, and staff took a long time to resolve it, even though I had to wake up very early for my flight. A Chinese-speaking staff member was helpful and professional, but overall, this level of service was completely unacceptable. I strongly advise against booking this hotel.