Valoraciones de COMO Point Yamu, Phuket

Respuesta del alojamiento: Gracias por compartir tus comentarios con nosotros. Nos disculpamos por cualquier inconveniente que haya podido experimentar durante su estancia. El late check-out está sujeto a disponibilidad de habitaciones y no está basado en nacionalidad. Todos los huéspedes reciben el mismo trato y nuestras políticas se aplican a todos y se hacen cumplir de manera consistente. Lamentamos profundamente cualquier malentendido que pueda haber ocurrido. En cuanto a los problemas que experimentó en su habitación y la presencia de insectos, lamentamos profundamente las molestias que esto le haya causado. Nos tomamos muy en serio la limpieza y la satisfacción de los huéspedes y abordaremos estos problemas con nuestros equipos de limpieza y mantenimiento para garantizar que esto no vuelva a suceder. Apreciamos sus valiosos comentarios ya que nos ayudan a mejorar nuestros servicios e instalaciones. Tenga la seguridad de que se tomarán las medidas adecuadas para mejorar la experiencia de los huéspedes. Si decide quedarse con nosotros nuevamente en el futuro, haremos todo lo posible para garantizar que su estadía sea placentera y cómoda.

Respuesta del alojamiento: Estimado huésped: Lamentamos que no haya disfrutado plenamente de su estadía en COMO Point Yamu y agradecemos sus comentarios que compartiré con el equipo para mejorar. Saludos cordiales, Andy Kunz Gerente general

Respuesta del alojamiento: Estimado huésped: Lamentamos no haber cumplido con sus expectativas. Sin duda, analizaremos la inquietud sobre las descripciones y veremos si es necesario realizar algún cambio, ya que no pretendemos engañar a nuestros huéspedes. Saludos cordiales, Andy Kunz Gerente General

Respuesta del alojamiento: Dear Ms. Haryanti Husin,Thank you very much for your wonderful review following your stay in our Bay Twin Room at COMO Point Yamu.We are truly delighted to read that you enjoyed the cleanliness, amenities and overall service. Your kind words about our dedicated team mean a great deal to all of us. It is always our aim to go above and beyond to create memorable experiences for our guests, and we are grateful that this was reflected in your stay.We sincerely appreciate your support and look forward to welcoming you back again for another relaxing visit in the near future.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear appleslasher,Thank you very much for taking the time to share such a thoughtful and detailed review of your recent stay with us in a Phang Nga Pool Suite. We are delighted to hear that you enjoyed the beautiful views, attentive service, and the overall staycation experience.It is wonderful to know that our team took good care of you and that you appreciated our à la carte breakfast offerings. We are especially pleased that the made-to-order breakfast items stood out for you, and we value your balanced feedback on the buffet selections as well — comments like yours help us continue to refine and improve our offerings.You are absolutely right that COMO Point Yamu is ideal for guests seeking tranquility and privacy, and we appreciate you highlighting this clearly for future travelers considering their plans in Phuket.Thank you once again for staying with us. We truly hope to have the pleasure of welcoming you back for another relaxing escape.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear Guest,Thank you so much for your wonderful feedback and for celebrating such a special occasion with us at COMO Point Yamu. We are delighted to know that your birthday stay was unforgettable and that our team – especially Folk, Thanarat, Zee, and our COMO Shambhala colleagues – made you feel cared for and rejuvenated with their thoughtful touches.Your kind words about the professionalism, warmth, and dedication of our team truly mean a lot to us. I will be sure to share your compliments with everyone mentioned – it will surely make their day.We look forward to welcoming you back soon for another memorable experience.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Thank you very much for your wonderful feedback! We’re delighted to hear that you enjoyed the great views, pool, gym, and the relaxing atmosphere surrounded by nature and sunshine. Most of all, thank you for your kind words about our team — they will be thrilled to know they made your stay special.We truly hope to welcome you back again soon.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear Guest,Thank you very much for sharing your feedback with us. We appreciate your comments regarding our semi-buffet breakfast concept, which allows dishes to be freshly prepared while still offering a variety of selections.We are especially pleased to hear that our team member and manager were able to assist you after your departure by promptly informing you about the items left in your safe and arranging the return. Your kind mention truly reflects our commitment to honesty, care, and attentive service.Thank you once again for your trust and feedback. We sincerely hope to welcome you back to COMO Point Yamu in the future.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear Fengrenchenlan,Thank you for your wonderful and detailed feedback! We’re delighted that you enjoyed the friendly atmosphere, the Italian restaurant, and our breakfast selection. It’s great to hear that you appreciated the spacious Bay Suite and the peaceful surroundings. We also appreciate your comments about the pool area and will certainly take them into account.We love your final note—some secrets are worth keeping! We hope to welcome you back for another fantastic stay soon.Best regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear Guest,Thank you very much for your wonderful feedback. We are truly delighted to hear that you enjoyed the peaceful atmosphere, beautiful surroundings, attentive service, and especially our breakfast.Your kind words mean a great deal to our team, and it would be our absolute pleasure to welcome you back again and again to COMO Point Yamu.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed the serene and peaceful location, as well as the great service provided by our team. It was a pleasure having you with us, and we hope to welcome you back again soon.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear WuJanice,Thank you very much for returning to stay with us at COMO Point Yamu and for taking the time to share your feedback.We’re delighted to hear that you enjoyed our service and breakfast offerings — it’s always a pleasure to welcome back familiar faces and know we continue to meet your expectations in these areas.We also truly appreciate your constructive comments regarding the condition of the suite, particularly the sofa, and the transportation challenges due to our secluded location. Please be assured that your feedback has been noted and shared with the relevant teams for our ongoing improvement efforts.Thank you once again for your valuable insights. We hope to have the pleasure of welcoming you back for another relaxing escape.Warm regards,Franz BarnikelExecutive Assistant ManagerCOMO Point Yamu

Respuesta del alojamiento: Dear Guest,Thank you for choosing COMO Point Yamu for your stay in Phuket. We look forward to see you again soon.Andy KunzManaging Director

Respuesta del alojamiento: Dear Guest,Thank you for choosing COMO Point Yamu for your stay in Phuket. We look forward to see you again soon.Andy KunzGeneral Manager