NahMichelle
7 de abril de 2024
The hotel was mid. The room is ok but the reception was not that great for a 4 star hotel. Simple things like toothbrush was not prepared to the number of visitors. We book the suite for 4 pax but there was only 2 pairs of toothbrush provided. Additionally, when we requested for more bottled waters in the room upon finishing the ones provided in the room. We were asked to pay extra and could only be given 2 extra for a 4 pax family suite rooms. All this incidents might feel small and insignificant, but it’s customer service. For a 4 star hotel, the service is sub par. The cleaners were really nice.
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