Valoraciones de Kangaroo Inn

FLEE THIS PLACE !! This hotel is anything except a youth hostel. Boring as hell, no backpackers in it while on their website they say they are a hotel for backpackers, the wifi doesn't work, the pictures of are not at all like the reality; the sofas inside and outside are all torn and dirty, the sofas in the large common room downstairs act as a bed for most people. And the most scandalous thing is that the hotel is infested with BED BUGS !! First of all, when we arrived on November 16th, we learned that, unfortunately, due to the number of people in the hotel, we were obliged to change rooms during our stay. Unless I'm mistaken, this information is not written on your website at the time of booking, so the least you can do is to ask if this change is a problem for the client.... After talking to some people I learned that bed fleas are present in the hotel. I go directly to the reception to ask that they don't change my room but they guarantee me that the whole hotel has been "professionally treated" and that I have nothing to worry about. So when I changed rooms, I didn't worry that there might be some in that room because of what I had been told. But to my surprise, one night when I went to bed, there was a bed bug walking around on the bed! The next morning, once the hotel staff knew about it, I had to change rooms again (former room infested with bed bugs that the two French brothers had been victims of) as soon as possible. Once back in my new room I lay down on the bed and against the wall I see again a bed bug! In the morning, all they could tell me was that I had to leave the room and the hotel the next day, because there was supposedly no more room "available" even though I had booked for more than a week. So in less than 24 hours, I had to find a new hotel in emergency despite my work. This hotel lacks professionalism like I have never seen before. Finally, no one freaks out about bed fleas, the manager only changes people in their rooms which spreads the bed fleas throughout the hotel.