52 Comentarios
Secrets Mallorca Villamil Resort & Spa
Peguera|A 0.16km de la Platja Palmira
The Villamil occupies a prominent location on the picturesque Bay of Paguera. It’s ideally located for the beach (with direct access) and for the main street which provides a range of shops, bars and restaurants. On entering the reception there’s an immediate sense of calm which continues throughout the building and its grounds. We were given an overview of the property at reception and then taken to our garden room. The room was well appointed in every way- spacious and tasteful with a large double bed. I won’t itemise the facilities but everything worked efficiently and the shower was highly effective and always hot. The small outside area had a table with two chairs and a hot tub. This was a feature of the seven rooms in this location. I’m still not convinced that it’s a highlight although we used it once in our week’s stay. The mortar for the stone walls wasn’t sealed so was constantly shedding grit and, following a heavy overnight rain shower, the hot tube gathered lots of leaf material and grit. The access to the garden was a bonus and the grounds combined well established trees and pathways with more recently developed areas. The path in front of the garden rooms also provided staff access to a facility nearby so this impacted on privacy. I’m not sure of the occupancy rate when we stayed but it was always possible to find peace and quiet as there were numerous outdoor seating and sunbathing areas in addition to those adjacent to the pool. On a grey, damp morning I snuggled into a comfortable sofa in the Piano Bar to read and daydream and visited the adjacent library which was a intimate space. We very much enjoyed the buffet breakfast in the World Café which offered great variety and excellent quality. Attentive staff kept tables cleared and were always at hand to assist and welcomed guests in a variety of languages. As the weather was still quite mild it was wonderful to be able to start the day at a table on the terrace overlooking the Mediterranean. Whilst guests were respectful of one another it was a shame to witness bullying behaviour by a group who were very insistent on having their needs met rather than respecting the whole community and following the hotel’s policy. It would have been helpful to have a plan of the property as accommodation was varied and spread around the site. Whilst we understood the hotel’s need to recognise members of Secrets loyalty scheme and differentiate Club level, it was a shame to hear some guests referred to as “preferred” which almost felt as through the rest of us were less deserving. I am a World of Hyatt member but did not seek any special treatment. We found the staff quite aloof though always professional. At reception on late evening arrival, we asked if there were still restaurants open in the village and this wasn’t known. Similarly, during a major sporting event which closed some local streets over the course of three days, the reception staff were unable to offer advice on accessing taxi
